IT Infrastructure Technician - Greenfield, IN

IT Infrastructure Services Associate

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Company Description

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected.

Benefits

At Avery Dennison, some of the great benefits we provide are:

• Inclusive Healthcare: Access to our large network of medical and behavioral health professionals.
• 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Job Description

About the role

As an IT Infrastructure Services Associate at Avery Dennison, you will serve as the primary contact within Network, Telephony, Platform, or Digital Workplace Services for the enterprise, business units, other IT functions, and vendors. In this role, you will be responsible for the oversight and support of service provisioning, performance assurance, operational escalation management, project fulfillment, and providing consulting guidance. You will evaluate infrastructure needs, contribute to solution recommendations for site networking and telephony implementations, and support end-users with troubleshooting and issue resolution in an open, collaborative environment.

Key Responsibilities

This role is an on-site position based in Greenfield, IN.

• Serve as the primary contact for Network, Telephony, Platform, or Digital Workplace Services across enterprise IT teams, business units, and external vendors.
• Manage oversight and support for service provisioning, performance assurance, operational escalations, and project fulfillment.
• Conduct performance analysis and capacity planning to provide infrastructure insights and recommendations to business leaders.
• Collaborate with local GTS teams and suppliers for site Networking and Telephony Services implementations, refreshes, and technology updates.
• Support end-users with technical troubleshooting and issue resolution while maintaining alignment with data, communication, and security policies.

You are Customer-Centric: You don't just fix computers; you improve the Digital Employee Experience (DEX). You listen to business needs and translate them into technical solutions that actually work for people.

You Bridge the IT/OT Divide: You are just as comfortable troubleshooting a server in a data center as you are supporting an industrial scanner on a noisy factory floor.

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