RN Healthcare Coordinator Day Services

Healthcare Coordinator

The Healthcare Coordinator (HC) is a key member of the multidisciplinary team responsible for coordinating, monitoring, and supporting the healthcare needs of individuals served in Day Services. The HC blends direct clinical oversight with program-level coordination, ensuring high-quality, compliance, and person-centered healthcare delivery.

This role partners with day service leadership and nursing staff to oversee medical care, support staff training, ensure regulatory compliance, and act as a liaison with healthcare providers. The HC provides both hands-on clinical guidance and leadership support to ensure continuity and excellence in care.

Clinical Coordination & Direct Support

• Coordinate and oversee healthcare services for individuals in assigned day service programs, including medical & behavioral care.
• Conduct and review health assessments, review physical exams, physician orders, and treatment plans; ensure timely follow-up and implementation.
• Monitor and maintain accurate medical records and documentation in compliance with regulatory and agency standards.
• Serve as a liaison with physicians, hospitals, pharmacies, and other healthcare providers to support continuity of care.
• Provide guidance on health-related concerns, problem-solving, and care planning for individuals.

Nursing & Staff Support / Supervision

• Provide clinical support and supervision to LPNs and day service staff in assigned programs.
• Serve as a mentor and clinical resource to nursing staff and assist with onboarding and training.
• Participate in hiring and development of nursing staff as needed.
• Collaborate with Program Directors and interdisciplinary teams to ensure consistency and quality of care.

Medication Administration

• Conduct quality assurance reviews of medication systems, documentation, and administration practices.
• Ensure adequate medication and medical supplies are on hand.
• Monitor medication occurrences and ensure appropriate reporting and follow-up.

Quality Assurance & Regulatory Compliance

• Review medical records, treatment protocols, and documentation to ensure compliance with state, federal, and funder requirements
• Participate in audits, quality improvement initiatives, and healthcare planning activities.
• Ensure adherence to infection control standards, safety practices, and universal precautions.
• Assist in development and implementation of healthcare policies and procedures.

Training & Education

• Provide health-related training and in-service education to day service staff (e.g., vital signs, chronic conditions, infection control).
• Educate individuals served and staff on medical conditions, treatments, and wellness practices.
• Support training on electronic health records and healthcare protocols.

Team Collaboration & Leadership

• Act as an integral member of the interdisciplinary team, supporting person-centered planning and outcomes.
• Facilitate communication among nursing, residential, and clinical teams.
• Support program operations by providing coverage or consultation across all day service programs as needed. Travel required.

Required Education & Experience

• Licensed Registered Nurse (RN) in the state of Massachusetts
• Minimum of 23 years of nursing experience, preferably in community-based or residential services.
• Experience supporting individuals with developmental disabilities, mental health needs, or complex medical conditions preferred.
• Prior supervisory or leadership experience preferred.

Skills & Competencies

• Strong clinical assessment and care coordination skills
• Knowledge of Mass Health, DPH regulations, and community healthcare systems
• Effective communication and teaching ability
• Ability to lead, mentor, and collaborate across teams
• Strong organizational and documentation skills

Licensure & Additional Requirements

• Current MA Nursing License (RN)
• CPR certification
• Valid driver's license and reliable transportation

Physical Requirements

• Ability to lift, push, and maneuver up to 25 pounds
• Frequent standing, walking, and stair climbing
• Ability to travel between programs
• Visual and auditory acuity sufficient for clinical tasks and documentation

Mon-Fri: 8:30a-2:30p (30 hrs) 30 hrs