Plumbing Service Technician

Plumbing Service Technician

Phoenix, AZ

Come and join an amazing team at Howard Air – we have had a long-standing presence in the Valley and its commitment to service excellence.

We are adding another skilled and dependable Residential Plumbing Service Technician to join our team. This role focuses on diagnosing, repairing, and installing residential plumbing systems while delivering excellent customer service.

Key Responsibilities:

• Plumbing: Diagnose, troubleshoot, and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures. Install and maintain plumbing systems in residential properties. Cut, assemble, and install pipes and tubes with attention to existing infrastructure (e.g., electrical wiring). Attend training meetings and continue professional development.
• Customer interaction: Deliver excellent customer service by addressing client concerns professionally and courteously. Address client concerns and explain solutions clearly and professionally. Present products and services to optimize the home's system. Present resources for financing and various ways to enhance customer experience with our company. We do not sell; we consult with our customers and let them make the best decision for themselves. Present resources for financing and various ways to enhance customer experience with our company.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records.

Qualifications and Requirements:

• Minimum of 2 years' experience as a Plumbing Service Technician or similar role.
• Valid plumbing license or certification as required by state regulations.
• Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Use a variety of plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)
• Experience with ServiceTitan or similar field service software preferred
• Strong troubleshooting, communication, and customer service skills
• Ability to lift up to 75 lbs and work in varied conditions

Benefits:

• Hourly pay or task-pay during first 90 days, whichever is higher. No deductions on pay for parts.
• Brand new 2026 company vehicle and gas card.
• We provide drain equipment and press tools
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with partial company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement. Training is the key to growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. Culture is our highest priority.

Work Environment:

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Apply today!