Hospitality Technology SME (Amadeus Delphi) - Bethesda, MD

Note: This required onsite interview in Bethesda, MD so looking for candidates who are in/around Bethesda, MD. Once selected for the job, candidates need to be onsite 3 days/week. Job Title: Lead Technical Product Manager Target Start Date: Immediately End Date: 31-Dec-26, but this could easily run into 2027. Our team will also look to convert someone if things are going well and they demonstrate expertise in the space. Location: Local to Bethesda, MD Interview Process: 3 internal rounds, no client interview required Ideal Candidate: The ideal candidate is not simply a Delphi administrator or product specialist. They possess a holistic understanding of how group business is sourced, distributed, managed, priced, booked, and executed across the hospitality ecosystem. They have recent, hands‑on experience with Delphi and MeetingBroker. They can advise on both technology integration and business process transformation across the meetings and events lifecycle. Hospitality Technology SME Role Overview We are seeking a Hospitality Technology Subject Matter Expert (SME) to support a strategic initiative involving Amadeus Delphi as the core Sales & Catering platform within a large hotel enterprise environment. The SME will provide advisory and implementation expertise across the group sales, meetings, and events technology ecosystem, with a particular focus on demand generation channels, lead sourcing platforms, MeetingBroker integrations, reservations, pricing, and PMS connectivity. This role will work closely with business stakeholders, technology teams, system integrators, and platform vendors to ensure a comprehensive understanding of current‑state processes, integration requirements, and future‑state capabilities. Key Responsibilities Provide deep subject matter expertise in Amadeus Delphi (Delphi Cloud and/or Delphi.fdc). Advise on group sales, catering, events, and lead management workflows. Support requirements gathering, solution design, and implementation planning. Identify best practices for lead routing, opportunity management, quoting, contracting, and event execution. Group Demand Generation Ecosystem Assess and document how group business is sourced through traditional and emerging channels. Destination Marketing Organizations (DMOs) Third‑party planner marketplaces Emerging sourcing platforms such as Hopskip and similar channels Analyze lead generation and conversion workflows across sourcing platforms. Provide hands‑on expertise with Amadeus MeetingBroker. Understand and document: Lead routing and qualification processes Property‑level and enterprise‑level sales workflows Advise on integration design and operational considerations. Reservations, Pricing & PMS Integration Understand the end‑to‑end lifecycle from lead generation through booking and stay execution. Advise on integrations between Delphi and: PMS platforms (e.g., Opera and Marriott ecosystem solutions) Group reservations systems Revenue Management Systems (RMS) Pricing and inventory management platforms CRM and customer profile systems Identify dependencies, risks, and operational impacts across systems. Strategic Advisory Provide industry perspectives on evolving group sales and sourcing trends. Recommend future‑state operating models and integration approaches. Support stakeholder workshops and executive discussions. Validate requirements and identify gaps in current processes and technology architecture. Required Qualifications 8+ years of experience in hospitality technology, group sales, catering, or meetings & events technology. Deep expertise with Amadeus Delphi and related sales and catering processes. Strong knowledge of Amadeus MeetingBroker and group lead management workflows. Experience working with hotel brands, management companies, or large hospitality organizations. Demonstrated understanding of group reservations, pricing, inventory management, and PMS integrations. Experience with Cvent Supplier Network and other group sourcing channels. Ability to translate business processes into technology requirements and integration specifications. Preferred Qualifications Direct participation in one or more Delphi and/or MeetingBroker implementations, migrations, or rollouts within the past 3–5 years. Experience supporting Marriott, Hilton, Hyatt, IHG, or other large hotel enterprises. Familiarity with Marriott's sales, events, and group booking ecosystem. Experience with Opera PMS and related hospitality platforms. Understanding of emerging sourcing platforms such as Hopskip and evolving planner acquisition models. Experience collaborating with system integrators, software vendors, and enterprise architecture teams. Ideal Candidate Profile The ideal candidate is not simply a Delphi administrator or product specialist. They possess a holistic understanding of how group business is sourced, distributed, managed, priced, booked, and executed across the hospitality ecosystem. They have recent, hands‑on experience with Delphi and MeetingBroker and can advise on both technology integration and business process transformation across the meetings and events lifecycle. #J-18808-Ljbffr KPG99 INC