Manager - Client Management

Develop and maintain strong relationships with key enterprise clients by understanding their business needs and serving as a trusted advisor. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution and a high level of client satisfaction. Prepare and deliver strategic presentations and client reports that reinforce Broadridge’s value proposition and support long-term partnerships. Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution. Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met. Assist with client-led audits that require BPO participation. Lead strategic client projects. Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics. Provide BPO Ops teams with client analytics support. Find opportunities for process automation / digital transformation for BPO & clients. Utilize data tools and business intelligence tools to drive effective decision-making. Work on pipeline opportunities to help grow BPO revenue. Requirements Bachelor’s degree in Business, Finance, or a related field; advanced degree or relevant certifications are a plus. 3–7 years of experience in relationship management or business development within financial services. Strong interpersonal and communication skills with the ability to build and maintain client relationships. Strong analytical and problem-solving skills to assess client needs and develop tailored solutions. Ability to work independently and collaboratively in a team-oriented environment. Driven, motivated and intellectually curious Attention to detail and impeccable time management skills - ability to manage multiple projects simultaneously Excellent Written & Verbal communication skills Ability to work with and present to Senior Executives within Broadridge and at our clients Ability to work under tight deadlines Proficient in MSFT Office, including PowerBI Ability to lead client meetings both in-person and virtual Ability to travel to clients on an as-needed basis. Core Competencies Demonstrates expertise in relationship management and business development within financial services, with a strong focus on client satisfaction and strategic project leadership. Proficient in data analysis and business intelligence tools to drive decision-making and enhance client engagement. Highest-signal resume keywords Relationship Management Business Development Data Analysis Client Presentations Project Management ATS Optimization Keywords Hard Skills Data Trend Analysis Process Automation Digital Transformation Client Metrics Management BPO Participation Soft Skills Interpersonal Skills Communication Skills Problem-Solving Skills Attention to Detail Time Management Certifications & Qualifications Bachelor’s Degree in Business Bachelor’s Degree in Finance Industry Keywords Financial Services Client Satisfaction Governance Committees Client Analytics Senior Executives Tools & Technologies MSFT Office PowerBI #J-18808-Ljbffr Jobtailor