Customer Service Associate

Job Description

Job Description

Pay: $17.00/hour
Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Job Type: Temp to Perm

We are seeking a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have at least 1 year of previous call center experience and a passion for providing excellent customer service.

Responsibilities:

• Answer inbound calls and assist customers with questions, concerns, and requests
• Provide accurate information and resolve customer issues in a professional manner
• Document customer interactions and update records in company systems
• Follow established procedures and call handling guidelines
• Escalate complex issues to the appropriate department as needed
• Maintain a positive and courteous attitude with every customer interaction

Requirements:

• Minimum 1 year of call center experience
• Strong communication and active listening skills
• Basic computer and data entry proficiency
• Ability to multitask and work in a fast-paced environment
• Dependable attendance and punctuality
• High school diploma or equivalent preferred
  PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
  PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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