Patient Experience Coordinator

divh2Oral Surgery Practice Team Member/h2pBecome a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!/pp*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagships evaluation of pay, which is a consideration of job experience, certifications, etc.*/ppContinue your career in a role that allows you to ensure all patients needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish./ppHere are some of the job duties you will perform:/pulliExhibits outstanding customer service with the patient as a number one priority/liliAnswers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment./liliConfirms patients appointments and gives patients the instructions necessary prior to their initial appointment./liliContacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures./liliAssures timely response to third party payers requests for additional information./liliCoordinates baseline aspects of our benefit verification or self-pay payment options for all new patients./liliCoordinates with other co-workers and offices to verify referrals and radiography./li/ulpTo be considered for this role, you need to have the following qualifications:/pulliHigh school diploma (or equivalent) and prior experience working in a medical or dental office/liliProven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products/liliDemonstrated level of comfort with and ability to quickly learn new software programs and EMR/li/ulpSome of our preferred qualifications are:/pulliAssociates or Bachelors degree in healthcare administration (or related field)/lili2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification billing, and collection experience/liliExperience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling/liliExperience with financial counseling in a medical office/li/ul/div