Customer Service Representative

Job Description

Job Description

Customer Service Representative

$25 - $30 per hour | Port Chester, NY

At Royal Comfort, we've been delivering trusted HVAC solutions across Westchester and Fairfield County since 2017. With over a century of combined experience, our team is committed to providing reliable maintenance, repairs, and installations while ensuring top-tier customer satisfaction and year-round comfort.

As we continue to grow, we are seeking a Customer Service Representative to join our team. This role goes beyond traditional customer service - you will also play a key part in engaging with customers online and supporting our marketing efforts, including social media interaction and brand presence.

Why Work for Us

• Fastest-Growing Company in the Area: Join a company where your role can evolve as we expand
• Structured and Supportive Environment: Clear processes and systems designed for your success
• Career Development: Ongoing training and opportunities to grow within the company
• Team-Oriented Culture: A collaborative, family-like atmosphere built on respect and support

Our Benefits

• 401(k) with up to 3.5% company match
• Medical insurance (20% employer-paid for employees)
• Dental and vision coverage available
• Short-term disability insurance
• Paid training and development opportunities
• 8 paid holidays
• Paid time off and vacation
• Performance bonuses, referral incentives, and annual rewards
• Company events and team outings
• Employee discounts
• Fully stocked kitchen with coffee bar and snacks

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Position Summary

This role serves as a primary point of contact for customers, ensuring a positive experience from the first interaction. In addition to handling inbound and outbound communication, you will assist with social media engagement, online inquiries, and light marketing initiatives to support the company's growth and visibility.

Key Responsibilities

• Provide exceptional customer service via phone, email, and online platforms
• Respond to customer inquiries, schedule appointments, and resolve concerns
• Engage with customers on social media platforms (comments, messages, reviews)
• Assist with basic social media management and marketing activities
• Support internal teams by coordinating customer communication and updates
• Maintain accurate customer records and communication logs
• Contribute to a positive and professional brand image across all channels

Required Qualifications

• High school diploma or equivalent
• 2+ years of customer service or office experience
• Strong written and verbal communication skills
• Comfortable using social media platforms in a professional setting
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience in HVAC or home services is a plus, but not required
• Experience with ServiceTitan or similar software is a plus
• Positive attitude, reliability, and a team-oriented mindset