Practice Manager - Family Planning

Practice Manager - Family Planning Old Brooklyn Health Center - CLEVELAND, OH Salary Range $66,000.00 - $67,000.00 Salary Level Management Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Negligible Category Health Care The Opportunity Planned Parenthood of Greater Ohio is seeking a mission-minded Practice Manager to lead the daily operations of our Old Brooklyn Health Center. Schedule: Full-time, 37.5 hours per week Union Status: Non-Union Position FLSA Status: Salaried, Exempt About the Role The Practice Manager oversees the daily operations, personnel, and facilities of the health center. This position leads health center support staff, manages patient flow and administrative operations, monitors quality and financial performance, and ensures compliance with organizational policies, accreditation standards, and applicable healthcare requirements. This is a hands-on leadership position. The Practice Manager is trained in patient-access functions and assists with front-office and back-office operations during busy periods or staffing shortages. The position works closely with licensed clinical staff and other leaders to maintain continuity of care, strengthen workflows, and provide a high-quality patient experience. The ideal candidate is an engaged and visible leader who can balance employee supervision, operational problem-solving, compliance, financial responsibility, and direct support of daily health center operations. Why Join Our Team? We deliver innovative health care, education, and advocacy, no matter what. Accountable: We take responsibility for our actions and decisions. Adaptable: We embrace change and remain flexible and resilient. Collaborative: We work together and value diverse perspectives. Kind: We treat everyone with compassion and respect. Non-Judgmental: We create a safe and inclusive environment. Solution-Oriented: We approach challenges with a commitment to finding effective solutions. Strategic: We approach our work with a clear vision and thoughtful planning. What You'll Do Lead daily health center operations, including patient flow, staffing, scheduling, front-office and back-office processes, facilities, and achievement of performance goals. Provide hands-on operational support, including patient-access functions, room turnover, supply management, and other duties needed to maintain continuity of care. Hire, train, supervise, develop, and retain health center support staff. Establish expectations, provide feedback, complete performance evaluations, and administer disciplinary action in consultation with People, Culture & Equity and Health Services leadership. Create employee schedules, review PTO requests, monitor staffing and overtime, and reconcile and approve timecards. Review operational data and key performance indicators to improve workflows, reduce wait times, address service gaps, and strengthen the patient experience. Partner with licensed staff and organizational leaders to implement new services, protocols, systems, and operational improvements. Oversee inventory, supplies, equipment, facilities, security, safety activities, and required incident reporting. Support compliance with organizational policies, accreditation standards, and applicable HIPAA, OSHA, CLIA, and Ohio Department of Health requirements. Assist with operating and capital budgets, financial controls, receipt deposits, and achievement of health center financial objectives. Represent the health center in community partnerships, organizational initiatives, meetings, and special projects as assigned. Qualifications and Benefits Required Qualifications Bachelor's degree and at least three years of supervisory or practice-management experience, or an equivalent combination of education and relevant experience. Experience supervising employees and managing daily operational systems or workflows. Experience with employee scheduling, performance management, training, timekeeping, and staffing coverage. Strong leadership, communication, customer service, problem-solving, and organizational skills. Ability to use operational data and performance measures to identify concerns and improve results. Ability to manage competing priorities and make sound decisions in a fast-paced healthcare environment. Ability and willingness to complete patient-access training and provide hands-on operational support when needed. Working knowledge of healthcare compliance, safety, confidentiality, and quality requirements. Ability to manage confidential and sensitive patient and employee information appropriately. Ability to work effectively with people from different backgrounds, identities, and socioeconomic circumstances. Ability to travel and attend meetings, training sessions, and community events as required. Commitment to high-quality, compassionate, and nonjudgmental reproductive healthcare. Commitment to Planned Parenthood's mission, values, and service standards. Preferred Qualifications Experience managing a health center, medical practice, ambulatory clinic, or comparable healthcare operation. Experience working in reproductive or sexual healthcare. Experience managing healthcare budgets, revenue-cycle processes, inventory, or financial controls. Experience using electronic health record, scheduling, timekeeping, and performance-reporting systems. Experience supporting regulatory audits, accreditation readiness, safety activities, or quality improvement. Experience leading organizational change, service expansion, or workflow redesign. Experience building relationships with community organizations and external partners. Fluency in Spanish, Nepali, Somali, or another language needed within the position's service area. What We Offer Paid time off Paid parental leave Medical coverage, with 90% employer-paid base plans for individual coverage Employer-paid vision coverage Dental coverage Employer-paid life insurance Employer-paid accidental death and dismemberment insurance Employer-paid short-term and long-term disability coverage 401(k) plan with an employer contribution of up to 4% Nine paid holidays each year Two floating holidays each year Financial incentive program for certified bilingual Associates* Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential for two years following successful completion of the language assessment. Equal Employment Opportunity PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law. We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply. Reasonable accommodations are available throughout the hiring process.