Customer Support Specialist

Customer Support Specialist - Langhorne, PA Location: Onsite (Langhorne, PA) Position: Customer Support Specialist Type: Full-Time Reports to: Head of E-Commerce About Avigail Adam Avigail Adam is a fast-growing, nature-inspired jewelry and accessories brand rooted in empowerment, artistry, and intention. Our pieces are designed to help people embrace their inner goddess and step into their most confident, compassionate selves. Exceptional customer care is at the heart of how we show up for our goddess community that we affectionately call our Queendom. The Role We’re looking for a Customer Support Specialist to be the frontline voice of Avigail Adam. This role is ideal for someone who is empathetic, detail-oriented, and calm under pressure, and who genuinely enjoys helping customers feel seen, supported, and cared for. You’ll manage customer conversations across multiple channels, resolve issues thoughtfully, and help maintain a consistent, elevated brand experience. What You’ll Do Respond to customer inquiries via email, Etsy, Instagram, Facebook, and other platforms Provide accurate, timely, and thoughtful responses regarding orders, shipping timelines, returns, exchanges, and product details Troubleshoot and resolve customer issues while maintaining brand tone and professionalism Escalate complex or sensitive issues appropriately Maintain and improve response templates and macros Log issues, trends, and feedback to help improve systems and processes Collaborate with fulfillment, inventory, and e-commerce teams to resolve order-related questions Uphold our brand voice in every interaction: warm, respectful, and empowering Schedule 1-1 virtual consultations with customers to demo our products You’re a Great Fit If You Are highly empathetic and naturally customer-focused Communicate clearly and kindly, even in difficult situations Are detail-oriented and organized (you don’t miss small but important details) Can juggle multiple conversations and priorities without feeling overwhelmed Are comfortable following systems, templates, and SOPs Have experience in customer support, retail, e-commerce, or hospitality Are dependable, proactive, and excited to be part of a growing team Nice to Have Experience with Shopify, Etsy, or e-commerce platforms Familiarity with helpdesk tools or inbox management systems Experience supporting DTC, fashion, beauty, or lifestyle brands Comfort handling high-volume inboxes during peak seasons What We Offer Competitive hourly pay based on experience Paid time off Employee discount on Avigail Adam products A supportive, collaborative in-house team Opportunity to grow alongside a fast-scaling brand Avigail Adam is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thank you for considering a career at Avigail Adam! We look forward to hearing from you and potentially welcoming you to our company. Questions? Get in touch We would love to hear from you. Whether you are interested in joining our team, learning more about our products, or sharing an idea. Please fill out the form below and we’ll get back to you soon. #J-18808-Ljbffr Avigail Adam