Service Advisor - Nissan

Service Advisor Modern Nissan of Concord

Modern Nissan of Concord is looking for an experienced and motivated Service Advisor to join our growing service team. This is a great opportunity for a customer-focused professional who enjoys working in a fast-paced environment, building relationships with customers, and helping drive a successful service department.

Our Service Advisors play a key role in the customer experience by communicating repair needs, recommending maintenance and services, and working closely with technicians to ensure vehicles are serviced properly and efficiently.

With a $50 daily base salary plus commission, successful Service Advisors have the opportunity to earn $60,000$120,000 annually based on performance.

Top Reasons to Join Modern Nissan of Concord

• $60,000$120,000 annual earning potential
• $50 daily base salary plus commission
• Uncapped earning potential based on performance
• Busy, high-volume service department with consistent customer traffic
• FREE employee health insurance
• Dental, vision, life, and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Paid manufacturer training and certification assistance
• Career advancement opportunities within the Modern Automotive Network
• State-of-the-art service facility and equipment
• High parts fill rate with a strong parts team
• Employee discounts on vehicles, parts, and service
• Clean, professional, and team-oriented work environment
• Stable, family-owned company with over 90 years of success

Responsibilities

• Greet customers and provide a professional, welcoming service experience
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders based on customer concerns and technician recommendations
• Recommend maintenance and repairs based on manufacturer guidelines and vehicle needs
• Communicate repair estimates, timelines, and recommendations clearly to customers
• Maintain consistent communication with customers throughout the repair process
• Work closely with technicians and service management to ensure repairs are completed accurately and efficiently
• Monitor repair progress and keep customers informed of any changes
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Follow up with customers regarding recommended services and future maintenance
• Maintain accurate documentation and follow dealership processes and procedures
• Work toward individual and department sales and customer satisfaction goals

Qualifications

• Previous automotive service advisor experience preferred
• Automotive dealership experience is a plus
• Strong customer service and communication skills
• Ability to explain automotive repairs and maintenance in an easy-to-understand manner
• Strong organizational and time-management skills
• Ability to work effectively in a fast-paced, high-volume environment
• Professional appearance and positive attitude
• Strong work ethic and desire to succeed
• Ability to build trust and long-term relationships with customers
• Valid driver's license with a clean driving record
• Nissan experience is a plus, but not required

Why Modern Automotive Network?

Modern Automotive Network has been family-owned and operated since 1933 and proudly represents some of the world's leading automotive brands throughout North Carolina. As a fourth-generation automotive group, we've built our reputation by investing in our employees, providing exceptional customer service, and creating long-term career opportunities.

When you join Modern, you're joining a company that values integrity, teamwork, professional development, and promoting from within. We provide our employees with the training, resources, and support needed to build a successful long-term career in the automotive industry.

Equal Opportunity Employer

Modern Automotive Network is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.