Clinical Applications Specialist

Clinical Applications Specialist

At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going through and can offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

Position Overview:

The Clinical Applications Specialist utilizes knowledge of the electronic medical record (EMR) and other clinical programs to collaborate with clinical leadership on using these systems to provide excellent patient care at CHCWM.

*This full-time position is hybrid and will be supporting multiple CHC locations across Michigan. The candidate must work 1-2 days at a clinic closest to them. The days/hours to work are Monday to Friday, 8:00am to 5:00pm.*

Desired/Required Qualifications

Education:

• Required: a bachelor's degree in nursing and/or computer related field. Preferred: Licensed RN or Certified Pharmacy Technician in the state of Michigan

Specific skills & abilities:

• Required to successfully complete orientation program
• 2-5 years of experience of managing and supporting an EMR and/or other health related programs

Primary Duties and Responsibilities

1. The Clinical Applications Specialist works under the Senior Director of Operations as part of the clinical team to maintain and support the EMR and other clinical applications.

2. Provides direction and support to the clinical team on utilization of the EMR and clinical applications to optimize workflows for providing patient care.

3. Creates and facilitates department super user training that aligns with current workflows, procedures, and policies.

4. Sits alongside new physicians and advance practice providers to walk through documentation, ordering, and billing with real-time examples.

5. Monitors the use of the EMR and other clinical applications for existing and new workflows.

6. Travel as needed to sites to train, monitor, and support clinic workflow.

7. Will be the subject matter expert for the EMR, electronic reported outcomes, patient call system, group management program, referral systems, patient portal, appointment reminder system, and any new application that is implemented.

8. Investigates new features or programs to optimize clinic workflows to ensure excellent patient care.

9. Collaborates with the clinical team and leadership by identifying problems and providing solutions through the EMR and clinical applications.

10. Learns about and trains new functionalities within the EMR and other clinical applications.

11. Assists with ongoing quality improvement initiatives to provide efficient, cost-effective, high-quality care.

12. Identify, analyze, resolve, and document end user problems in a timely and accurate manner

13. Maintain inside and outside user satisfaction in service delivery.

14. Assist with IT support as needed including daily urgent and non-urgent requests for EMR access and function issues from staff and provider users.

15. Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.