Guest Experience Coordinator

POSITION Guest Experience Coordinator – Events Department. Reports to Guest Service Manager. FLSA status: hourly, non‑exempt. This is an on‑call / as‑needed role. RESPONSIBILITIES Deliver exceptional guest service in alignment with the Broward County Convention Center Experience Program. Serve as the primary point of contact for guests during events, providing courteous and professional assistance. Support crowd management and guest flow during high‑traffic times. Assist with ADA accommodations and Sunflower Room services. Respond promptly to guest inquiries and resolve concerns with professionalism. Communicate effectively with guests and team members via phone, email, and in person. Maintain readiness to be called in for support during peak event times. Perform other duties as assigned to ensure smooth event execution. QUALIFICATIONS High School Diploma or GED, or equivalent combination of education and experience. Minimum of 1–3 years of related work experience in a fast‑paced environment. Experience working in convention centers, hotels, or F&B facilities is a plus. Strong verbal and written communication skills. Excellent organization, customer service, and interpersonal skills. Ability to exercise good judgment, initiative, and professionalism. Collaborative mindset with willingness to learn and take direction. Proficiency in English (verbal and written); fluency in Spanish or Creole is highly valued. Proficiency with standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, Teams). WORKING CONDITIONS Location: On site, Broward Convention Center. Must work extended or irregular hours, including nights, weekends, and holidays as needed. Ability to stand and walk for long periods and lift or move items up to 10 lbs. Comfortable working in environments with moderate noise levels. Regular use of hands and eyes for repetitive tasks and communication devices. EEO STATEMENT Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Wil of Inclusion. #J-18808-Ljbffr ASM Global-SMG