Shift Leader

OPENING SOON! LATE DECEMBER 2026 As a Shift Leader, you’ll turn up the heat, leading your team to deliver exceptional service and smooth operations throughout the shift. With passion and attention to detail, you’ll create fire‑grilled experiences that keep guests coming back while growing as a leader. Position Purpose The Shift Leader oversees the daily operations of the restaurant during assigned shifts and, in the absence of the General Manager or Assistant Manager, ensures exceptional customer experiences and that all team members adhere to company standards. Essential Duties and Responsibilities Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records. Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health‑code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards. Prioritize team members’ tasks during the shift. Ensure break policies are followed for self and others by communicating with team members about breaks and acting as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed. Train and support team members on new products and operational procedures. Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash‑drawer audits, prepare deposits, and consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift. Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner. Perform other duties as assigned by management to support restaurant operations. Qualifications – Education, Experience, License/Certificates To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience. High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have one or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. What’s in it for you Competitive pay No overnight hours Free meal during your shift Employee discount on food Excellent career‑growth potential (we promote internally) Flexible scheduling: full‑time or part‑time hours Medical, dental, and vision insurance* 401(K) plan with matching and immediate vesting (must be at least 21 to participate) Paid vacation** Paid sick time Employee Assistance Program Flexible spending accounts, legal insurance, and pet insurance* Discounts on theme parks, movie tickets, sports events, hotels, and more… Eligibility for these benefits is based on the number of average hours worked per week within a 12‑month period. Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week. Why work for us When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You’re the ones bringing passion, ideas, and energy—and we take pride in providing a place where you can express, develop, and belong, all while enjoying a healthy work‑life balance. #J-18808-Ljbffr