Service Supervisor

Supervises a team of service technicians in the safe and efficient servicing of commercial industry trades, equipment, components & systems. Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work. Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards. Provides technical support and guidance to technicians as needed. Assists with service quotes and estimates to support sales and growth initiatives. Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technician. Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts. Monitors work performed to ensure quality of work, cost estimates and customer expectations are met. Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects. Makes periodic visits to work sites. Ensures customers are satisfied with work performed. Evaluates technician performance and ensure compliance to safety standards. Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Promotes safe working behaviors. Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed. Perform additional assignments as requested/needed. Qualifications High school degree or GED 5 years of experience performing service maintenance and repair work within the mechanical industry OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire) Successful completion of a trade/technical training program preferred Working knowledge of business/industry practices, processes and standards Proficient verbal and written communication skills Good organizational and problem-solving skills Basic Microsoft Office skills and other related business application As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family: 401(k) plan with 50% company match (no cap) and immediate 100% vesting Medical, dental, and vision insurance (100% paid for employee) Annual bonus program based upon performance, achievement, and company profitability Term life, AD&D insurance, and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans (health and dependent care) Paid parental leave Paid holidays, vacation, and personal time Training/professional development opportunities and company-paid memberships for professional associations and licenses Wellness benefits SOUTHLAND INDUSTRIES AND ALL ITS SUBSIDIARIES ARE AN Equal Opportunity Employer and prohibits discrimination and harassment of any kind. WE ARE COMMITTED TO THE PRINCIPLE OF EQUAL EMPLOYMENT OPPORTUNITY FOR ALL EMPLOYEES AND TO PROVIDING OUR EMPLOYEES WITH A SAFE WORK ENVIRONMENT FREE OF DISCRIMINATION AND HARASSMENT. ALL EMPLOYMENT DECISIONS AT SOUTHLAND INDUSTRIES ARE BASED ON BUSINESS NEEDS, JOB REQUIREMENTS AND INDIVIDUAL QUALIFICATIONS, WITHOUT REGARD TO RACE, COLOR, RELIGION OR BELIEF, GENDER, NATIONAL ORIGIN, ANCESTRY, AGE, DISABILITY, MEDICAL CONDITION, MARITAL STATUS, FAMILY CARE OR MEDICAL LEAVE STATUS, VETERAN STATUS, OR ANY OTHER STATUS PROTECTED BY THE LAWS OR REGULATIONS IN THE LOCATIONS WHERE WE OPERATE. SOUTHLAND INDUSTRIES WILL NOT TOLERATE DISCRIMINATION OR HARASSMENT BASED ON ANY OF THESE CHARACTERISTICS. #J-18808-Ljbffr