Dynamics 365 CRM Functional Consultant

Join a high-impact team delivering a Microsoft Dynamics 365 CRM solution for a major US-based organization. The project involves end-to-end setup, customization, configuration, integration, and data migration of Dynamics 365 CRM to the Azure environment. You will play a key role in ensuring secure, scalable, and compliant CRM solutions.

Responsibilities

• Lead and participate in the implementation, customization, and integration of Microsoft Dynamics 365 CRM solutions

• Oversee and execute data migration activities to the US GCC Azure environment

• Ensure all solutions are FedRAMP-compliant and meet security and regulatory standards

• Collaborate with cross-functional teams, including architects and technical leads, to deliver high-quality solutions

• Engage with senior technical stakeholders and manage client expectations effectively, including on-site work as required

• Perform impact analysis, requirements management, and support application lifecycle management for Power Platform

• Mentor and guide team members, fostering an agile and collaborative environment

Requirements

• 5+ years as a Consultant in the IT Services industry

• Proven experience working individually and in agile teams as a Consultant

• Strong background in Agile practices

• Understanding of application programming, QA, database, and system design

• Excellent interpersonal, communication, presentation, negotiation, and persuasive skills

• Comfortable engaging with senior technical stakeholders (architects, tech leads)

• Experience in customer relationship management and critical issue handling

• Strong analytical skills and a demonstrable bias toward action

• Ability to deal with ambiguity and thrive in a rapidly changing business environment

• Confidence and extensive knowledge of emerging software industry practices (SDLC)

• Experience with MS Dynamics 365 CRM and MS Power Apps

• Knowledge of MS Dynamics 365 CRM out-of-the-box functionality

• Knowledge of application lifecycle management for Power Platform

• Experience with requirements management

• .NET expertise

• Team Leader experience

Nice to have

• Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI

• Experience with other (non-MS) ERP/CRM systems

• Data Science experience

• Ability to operate in a startup environment

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.