Care Coordinator

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This position requires traveling within the following counties: Madison, Calhoun, Jersey, Greene, Macoupin, Montgomery, and Bond. The role is responsible for providing wrap-around and/or intensive care coordination to youth and families with high needs.

Key responsibilities include conducting in-person, community-based child and family team meetings, reviewing IMCANS, supporting crisis services, and evaluating prevention and safety plans. The position works collaboratively with other service teams to meet the needs of clients assigned through Pathways and may involve assisting with connecting clients to appropriate services, advocating on their behalf, providing ongoing support, and monitoring the effectiveness of services.

ESSENTIAL DUTIES

• Provides Care Coordination and support for High Fidelity Wraparound (for Tier 1 clients) or Intensive Care Coordination (for Tier 2 clients). Works in consultation/collaboration with clients, family members and other providers to implement plan.
• Provides assertive outreach, advocacy, support and follow-up to assigned clients. Documents all outreach attempts and ensures all services/ outreaches indicated in the personal growth plan are provided in accordance with identified frequency.
• Provides ongoing case management services for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Provides case management to Family Support Program (FSP) and/or Specialized Family Support Program (SFSP) youth.
• Assists client in building a natural support team. Integrates natural community supports/resources, for any and all life domain area(s) identified as needing improvement, into the personal growth planning process and service delivery process.
• Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all Critical Incidents according to Centerstone policy.
• Provides community education as assigned.

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Skill in customer service/experience techniques.
• Knowledge of role and function of various community resources.
• Skill in problem-solving.
• Knowledge of basic service recipient’s dynamics of assigned disability groups.

QUALIFICATIONS

Education Level

• Bachelor’s Degree in a human services-related field, OR

• Associate’s Degree in human services plus at least three years of hands-on experience in mental health, OR

• High School diploma or equivalent with a minimum of five years of supervised experience in behavioral health (subject to approval).

Years of Experience

Prior experience required as detailed above.

Certification/Licensure

N/A

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.