Program Manager II

Program Manager II Remote Contract You support the Lighthouse program, a strategic customer engagement and co-creation initiative for our client. You serve as the operational backbone, managing customer engagements, executive meetings, program documentation, data, reporting, and follow-up activities. You are highly organized, proactive, and comfortable interacting directly with senior executives and external customers. You independently handle multiple priorities in a fast-paced enterprise environment. Responsibilities: Own the master calendar for customer engagements, coordinating schedules across customers, executives, and internal stakeholders. Manage complex, multi-party, multi-time-zone scheduling, prioritizing conflicts and escalating issues as needed. Maintain customer engagement records, program documentation, meeting materials, customer profiles, agendas, lookbooks, decks, and other artifacts. Organize and manage program information within Google Drive using standardized processes and documentation standards. Track customer activity, engagement history, program status, outstanding action items, and follow-up activities. Prepare executive briefing materials by gathering relevant customer and program context, presenting it clearly and concisely. Draft and update customer-facing and executive-facing communications and materials. Compile information from Slack, email, calendars, customer conversations, CRM systems, and other sources into recurring leadership reports. Support recurring program reporting, metrics, and operational dashboards to provide visibility into program health and customer engagement. Ensure customer engagements are documented properly from preparation through meeting completion and follow-up. Maintain accurate and current customer information, engagement records, and program status within CRM and related systems. Monitor data for completeness, consistency, and accuracy; resolve data quality issues promptly. Establish scalable processes for managing customer and program information as the program grows. Independently manage assigned projects and operational improvement initiatives. Coordinate stakeholders across multiple teams, tracking deliverables, milestones, dependencies, and action items. Identify blockers, elevate issues, and drive stakeholders toward completion. Develop solutions for workflow gaps or inefficiencies without waiting for detailed instructions. Improve processes through documentation, automation, AI tools, and operational best practices. Requirements: 5+ years of relevant experience in program operations, project management, business operations, executive operations, or customer engagement. Extensive experience within enterprise technology environments. Previous experience in an enterprise technology or SaaS organization preferred. Strong experience managing complex workflows and priorities with limited oversight. Experience supporting and communicating directly with senior executives and external customers. Strong calendar and scheduling management skills, including coordination across multiple stakeholders and time zones. Experience with CRM platforms and maintaining accurate customer and engagement data. Strong experience with Google Workspace, especially Calendar, Drive, Docs, and Sheets. Experience using Slack, Zoom, and related collaboration tools. Experience preparing executive reports, presentations, briefing materials, and customer communications. Strong written and verbal communication skills. Exceptional attention to detail and accuracy while operating at pace. Ability to prioritize work, manage weekly deliverables, and elevate blockers appropriately. Good judgment to triage, prioritize, and elevate issues. Ability to manage recurring reporting and metrics processes with minimal oversight. Working knowledge of AI productivity tools and their application to operational efficiency. Experience using AI for meeting transcription, summarization, organization, content creation, and administrative workflows. Ability to review and audit AI-generated content for accuracy and context. Ability to identify automation opportunities to streamline operational processes. Bachelor’s degree in Business, Finance, Marketing, or related field. PMP certification. Ideal Background: Candidates with titles such as Program Operations Manager, Project Operations Manager, Senior Program Coordinator, Business Operations Manager, Customer Engagement Program Manager, Customer Advocacy Program Manager, Executive Operations Specialist, or Program Manager. Experienced executive assistants with substantial program operations, CRM, reporting, and project coordination backgrounds. Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr Gravity IT Resources