Remote Italian Speaking Customer Experience Associate - Athens, Greece

Patrique Mercier Recruitment JP is seeking an Italian Speaking Customer Experience Associate to join our vibrant team in Athens, Greece. This role offers a fantastic opportunity for fluent Italian speakers who thrive in providing exceptional customer service. As an Associate, you will be the frontline advocate for our Italian-speaking clientele, ensuring their needs are met and their experiences are positive. You will assist with inquiries, resolve issues, and promote our products and services with enthusiasm and professionalism. If you are motivated by helping others and enjoy a fast-paced work environment, we would love to see your application!

Responsibilities

• Deliver excellent customer service to Italian-speaking clients through phone, email, and chat platforms.
• Handle customer inquiries and concerns with accuracy and empathy.
• Track customer interactions and document feedback in the CRM system.
• Collaborate with team members to refine processes and improve customer satisfaction.
• Stay informed on product updates and industry trends to provide informed support.
• Participate in ongoing training and development programs to enhance your skills.

• Fluency in Italian and English, both spoken and written.
• Excellent interpersonal and communication skills.
• Previous experience in customer service or similar roles.
• Strong analytical and problem-solving skills.
• A proactive approach to meeting customer needs.
• Comfortable using CRM software and various communication tools.
• Ability to work well in a team setting as well as independently.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )