Operations Coordinator

Job Description

Job Description

Description:

• Do you have a passion for organization, project management and customer service while performing with a results-driven operations team? 
• Do you want to be part of a technology-focused, three-time Crain's Coolest Company award-winning team that gets excited over complex problem-solving? 
• Do you want to make competitive wages and earn bonuses?

If so, check out our website and see if this opportunity is one you'd like to pursue.

We offer:

• Health insurance

• Paid time off

• Dental insurance

• Vision insurance

• 401(k) matching

• Life insurance

• Tuition reimbursement

• Disability insurance

• Flexible schedule

• Flexible spending account

• Employee assistance program

• Health savings account

• Travel reimbursement

• Wellness reimbursement

• Time off to volunteer

Essential Duties and Responsibilities:

• Prioritize, schedule, and route shipments for transportation throughout the US.

• Assist with the day-to-day coordination, execution and tracking of domestic shipments

• Enter shipments and quotes into the operating platform

• Tracking and tracing freight; providing estimated times of arrival and verifying piece counts, entering accurate notes in the system

• Gathering proof of deliveries and entering in the operating system

• Gathering and entering vendor costs into shipments

• Prepare shipments for invoicing within time frame of ICAT policy

• Assisting to review vendor billing discrepancies (variances)

• Prepare quotations and coordinate documentation between customers and vendors

• Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences

• Perform other emergent duties and projects requested in support of ICAT’s fast-paced environment

Requirements:

• High school diploma or equivalent; some college preferred

• Able to foster accountability and commitment to achieve department goals

• Desire and drive to learn and grow

• Outstanding communication skills – Excellent verbal and written with an emphasis on listening

• Extremely well organized, with the ability to handle multiple tasks simultaneously

• Able to plan and effectively set priorities for implementation

• Advanced skills with Microsoft office products

• Ability to work in a response-oriented industry

• Ability to build relationships with internal and external clients

• Ability to anticipate and analyze problems, document issues and recommend solutions

• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization

• Ability to deal with a fast-paced entrepreneurial environment

Personal Characteristics:

• Possess a strong work ethic with a persistence in pursuit of objectives

• Understands and responds to situations that require a sense of urgency

• Consistent in follow-up and follow-through

• Credible with a high level of personal integrity

• Loyal and dedicated to the success of colleagues and team members

• Optimistic outlook toward all activities, able to transmit this optimism to others

• Will naturally adopt ICAT’s core values and seamlessly assimilate into ICAT’s culture