Delivery Driver

1. POSITION SUMMARY

The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company’s brand and is responsible for providing excellent customer service and professionalism at all times.

2. POSITION EXPECTATIONS

• Collect, check, and load all the day’s orders listed on their daily delivery manifest.
  • Check all paperwork against Jump Track manifest and determine best route order.
  • Check and load all outgoing bulk paper and water jugs.
  • Ensure load is secure, cannot shift and will not fall over during transportation.
  • Audit any outgoing White Glove orders and request changes as necessary.
  • Mark all problems on the daily PDL and return to Customer Service for follow-up.
• Deliver all outgoing product to our customers and handle open pick-up requests.
  • Maximize route and delivery efficiency while providing excellent customer service.
  • Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.
  • Maintains compliance with all company guidelines and company established delivery standards.
  • Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.
  • Field calls from Customer Service and Management and make accommodations for special requests as necessary.
• Process all customer returns and undelivered items nightly.
  • Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
  • Report any undelivered orders and pick-up issues to Supervisor.
• Keep up with general paperwork requirements.
  • Maintain up-to-date Vehicle checklist and report problems to Supervisor.
  • Submit all water spiffs, productivity reports, etc. in a timely manner.
• Ensures all product is delivered effectively, efficiently, and with high customer satisfaction
• Verifies that staged product matches daily manifest and promptly communicates any needed adjustments
• Performs basic carrying, lifting, and moving functions
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns and undelivered items daily
• Maintains up-to-date vehicle checklist and reports concerns to management
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  • Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines
• Inspects product thoroughly for concealed damages and reports any findings according to company procedure
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites
• Mindfully shows care at worksites, including responsible treatment of client property and facilities:
  • Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;
  • Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;
  • Ensures no damage to client property or goods, whether item is preexisting or part of installation;
  • Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;
  • Confirms no product, materials, or tools are unintentionally left behind at worksite
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift
• Appropriately wraps and secures all product to minimize the risk of damage
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Visits client sites as assigned and delivers product efficiently and effectively
• Mindfully shows care at client sites, including responsible treatment of client property and facilities:
  • Ensures professionalism at client locations, especially during interactions or in the manner of delivery;
  • Ensures no damage to client property or goods, whether item is preexisting or part of the delivery;
  • Checks own work after each project before leaving the client site to ensure quality;
  • Confirms nothing was unintentionally left behind at a client’s site
• Collects supporting materials as needed, such as pictures for warranty claims or client signatures
• Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss
• Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or on uneven ground or ramps
• Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off company vehicles and between storage locations and client sites
• Coordinates with Delivery management to confirm daily route based on client locations as needed
• Inspects product thoroughly for concealed damages; reports any findings according to company procedure
• Collects, checks, and loads all the day’s delivery product
  • Checks and loads all outgoing goods and requests changes as necessary
  • Ensures load is secure and cannot shift or fall in transit
  • Appropriately wraps and secures all product to minimize the risk of damage
  • Marks any issues and reports to management
• Delivers all outgoing product to clients and handles open pick-up requests
• Processes all customer returns according to company procedure
• Promptly communicates any delivery concerns or issues and secures client signature according to company procedures
• Reports any undelivered orders and pick-up issues to supervisor daily
• Receives calls from the internal team and makes accommodations for special requests as necessary
• Meets company standards for attendance and punctuality
• Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations
  • Understands all company safety guidelines and protocols outlined in the Safety Handbook
  • Maintains up-to-date vehicle checklist and reports concerns to management
  • Follows up on vehicle maintenance and inspections as needed according to federal, state, and company guidelines
  • Monitors own driving statistics provided by management from geo monitoring and ensures safety compliance.
• Maintains compliance with all company guidelines and company established standards
• Maintains clear and timely communication with management, including updates and concerns
• Builds a familiarity with the company’s product, including brands, specifications, finishes, and descriptions
• Maintains customer confidence and protects operations by keeping information confidential
• Other duties as assigned

3. SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.