Automotive Service Advisor

Job Description

Job Description

Since opening in 1966,  Autohaus BMW,   is absolutely committed to providing an exceptional consumer experience and we know that starts with YOU.  We are seeking a self-motivated Service Advisor to add to our Team.  If you want to work in an environment where customer service is our priority and you have unlimited earning potential then this might be the place for you. We are family-owned with a state of the art facility. Our products, values, and culture, bring an "excellent experience" to our BMW Customers and we are looking to add to our growing team!  

What We Offer:

• Competitive Pay + Commission
• Health/Dental/Life Insurance
• 401K (available after 1 year)
• PTO/Vacation and Holiday pay
• Employee Lease Program
• Family-owned
• Excellent store culture
• State of the art facility
• Uniforms provided
• Monday thru Friday work week 

Responsibilities:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently

Qualifications:

• Prior experience in the automotive industry is highly preferred
• Organized and friendly personality
• Demonstrated ability to manage multiple tasks
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen