Delivery Account Operations Associate - Kansas City, MO

Job Title

Support Technician

Job Description

Overview: You'll support hardware and software used across the customer's environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client's advocate. Main Responsibilities:

• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Integrate and operate within client ticketing/helpdesk systems.
• Collaborate with service teams and escalate major incidents as needed.

What you need to Succeed:

• Prior experience managing a print or equipment fleet environment.
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

How we set up you for Success:

• Full onboarding and technical training.
• Access to support tools and advanced remote monitoring system.
• Career development with regular reviews and improvement plans.
• Adherence to client compliance and training programs (e.g., HIPAA, security).

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Competitive hourly compensation with overtime potential.
• A culture that prioritizes flexibility, safety, and work-life balance.

With Our Technology, Build Your Future at Xerox. Apply Now!