Software Engineering Manager

Job ID: R231068Posted: 2026-08-19Location: PA - Pittsburgh (15222); AL - Birmingham (35233); Dallas Innovation Center - Luna Rd (TX270)Type: Full timeCountry: United States of AmericaCompany: PNCPosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Technology organization, you will be based in Dallas, TX; Birmingham, AL or Pittsburgh, PA.Key Responsibilities:Lead and develop a team of application support engineers and technical specialists.Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services.Drive Incident Management, Problem Management, Change Management, and Production Readiness processes.Lead major incident response efforts and coordinate resolution activities across multiple technology organizations.Drive root cause analysis and corrective action plans to prevent recurring issues.Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity.Support application releases and ensure operational readiness for new API capabilities and platform enhancements.Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs.Establish support procedures, runbooks, escalation paths, and operational controls.Coordinate support activities across internal and external technology partners.Support disaster recovery, business continuity, and resiliency testing initiatives.Ensure compliance with enterprise security, audit, risk, and regulatory requirements.Provide operational reporting and executive communications to technology and business leadership.Preferred Qualifications:Experience supporting customer-facing digital banking platforms.Experience with mobile banking ecosystems, including understanding of how mobile applications interact with backend APIs and services.Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes.Experience supporting Cards, Payments, Wallets, or Digital Banking products.Experience with vendor integrations and third-party API providers.ITIL certification or equivalent operational management experience.Technical Skills:Experience in the following technologies is highly desirable:REST APIsJava / Spring BootMicroservices ArchitectureOAuth2 / OpenID ConnectJWT AuthenticationKafka / MQ MessagingOpenShift / KubernetesAzure, AWS, or GCPSplunkDynatraceCI/CD PipelinesGit-based Source ControlSQL and NoSQL DatabasesPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionManages development projects, development teams and application support functions.Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.Monitors and maintains adherence and compliance to quality standards on an ongoing basis.Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) DesignCompetenciesAgile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System TestingWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.