Xfinity Retail Sales Consultant

Job Summary This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success. Responsibilities Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Listening to customer needs, providing tailored solutions that align with their preferences and requirements. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence. Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively. Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills. Maintaining regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary. Other duties and responsibilities as assigned. Employee Expectations Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team, make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Skills Customer‑Focused Workplace Organization Persuasion Teamwork Technical Knowledge Self‑Motivation Resilience Critical Thinking, Problem Solving Communication Professional Integrity Salary Base Pay: $18.00/hour Total Target Compensation: $25.69/hour Education High School Diploma / GED Relevant Work Experience 2–5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr