Quality Assurance Manager

Salary Range $70,000.00 - $75,000.00 Salary

Level Experienced

Position Type Full Time

Job Shift Day

Education Level 4 Year Degree

Description

Now Hiring: Quality Assurance (QA) Manager | Full-Time | Westchester County

At IAHD we are committed to positively impacting the lives of people with intellectual and developmental disabilities and their families. Our focus is to understand and respect each person's unique strengths, qualities, and dreams, finding ways to support building fulfilled lives. We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun.

What You’ll Do

• Chair IAHD’s Incident Review Committee (IRC) and the corrective action process

• Conduct and manage investigations in accordance with OPWDD and Justice Center standards

• Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings

• Provide oversight and monitoring of agency incident reporting

• Assign and review all investigations of reportable incidents and notable occurrences

• Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center

• Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents

• Maintain agency database for reportable incidents and occurrences

• Conduct POMS interviews (Personal Outcome Measures) monthly

• Become a member of the IAHD Leadership

Qualifications

Educational Requirements

• Bachelor’s degree in Human Services or a related field

Experience & Skills:

• 3+ years of experience in quality assurance, compliance, or investigations in human services

• Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter

• Strong organizational, analytical, and written communication skills

• Proficiency with Microsoft Office, IRMA, and WSIR systems

• Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks

• A proactive mindset and a strong commitment to continuous improvement

What IAHD Offers

• Competitive Salary

• Full Health Coverage (Medical, Dental, Vision, Rx)

• Agency-paid Life, Short- & Long-Term Disability Insurance

• 403(b) Retirement Plan with Financial Guidance

• Generous PTO: Vacation, Sick, Personal & Holidays

• Aflac Voluntary Benefits + Wellness Incentives

• Pre-tax Commuter Benefits

• PSLF-eligible Employer (Public Service Loan Forgiveness)

• Access to EAP & Exclusive Employee Discount Programs

• Tuition Reimbursement upon completion of two years of employment

Location: Westchester County

Schedule: Full-Time 40 hours per week

Vaccination : Must be fully vaccinated (COVID-19)

Join IAHD’s mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.

IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.