Restaurant Server - WREN Tysons

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals. This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner, adhering to all health regulations and local liquor laws. It ensures exceptional guest service, creates an inviting atmosphere, and follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction. Responsibilities Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner, provides the highest quality service, establishes appropriate rapport with all guests, and follows the guest service recovery program and feedback processes to maximize guest satisfaction scores. Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques; is knowledgeable about specials and promotions and actively upsells menu items to maximize revenue potential; adheres to all health regulations, local liquor laws, and cash handling/POS procedures. Side Work: Completes all required side work including but not limited to cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies. Helps control expenses: Follows procedures when handling cash and processing financial transactions; is responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with company, local, state, and federal regulations; follows procedures for guest/associate incidents and is knowledgeable of hotel emergency procedures. Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties; adheres to attendance policy, grooming/appearance standards, and general work rules; attends all required department and hotel meetings. Works collaboratively with all others: Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met; actively contributes to the efforts of other departments when necessary and completes all assigned duties within or outside the normal scope of responsibilities. Required Skills and Experience High school diploma/GED or equivalent experience required. TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous guest service experience. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest’s needs. Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift. Prefer one or more years of previous serving experience in a fast‑paced restaurant environment. EEO AA M/F/Vet/Disabled Benefits Well-Being Benefits Health Insurance Dental & Vision Insurance Short & Long Term Disability Long Term Planning: 401(k) Retirement Program Paid Life Insurance Tuition Reimbursement Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year Annual Performance Appraisals and Wage Increase Opportunities Annual Team Member Banquets Annual Team Member Engagement Survey Discounted Room Rates for Team Members, Family and Friends Weekly Payroll #J-18808-Ljbffr