ServiceNow Solution Architect

Job Description Must have technical/functional skills for a ServiceNow Expert. We require experience in the following areas: ITOM – End-to-end implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration). CMDB Management – Design, architecture and implementation with a fair understanding of the ServiceNow CMDB model and extensions. Hands‑on development – Creation, configuration and customization of patterns, discovery schedules, probes, sensors and event rules. ITSM – Implementation of ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow. Integration – Experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems. Scripting – Familiar with JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP. App Engine – Expertise in custom module implementations. Workflow administration, ServiceNow reporting, form/UI configurations, notifications, data imports and custom scripting. Process automation – Identifying opportunities for automation and optimization using advanced ServiceNow features. CTAs / ServiceNow Certified Candidates Preferred ServiceNow certification is highly preferred. Roles & Responsibilities Requirements Gathering and Process Mapping Conduct workshops with business and IT stakeholders to gather requirements and translate them into functional features. Map business needs to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes aligned with industry best practices. Solution and Architecture Design Design ServiceNow ITOM and ITSM architecture in collaboration with business teams and development teams. Define data models, integrations, workflows, and UI experiences across ITSM and ITOM modules. Implementation Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). Ensure delivery aligns with defined architecture and standards. Provide oversight on ServiceNow configuration, customization, and integrations. Work effectively with geographically diverse teams to deliver timely responses to clients and account teams. Reporting & Dashboards Design custom and out-of-the-box performance analytics, reports, and dashboards. Knowledge & Mentorship Guide and mentor development teams, BA teams, and platform administrators. Create knowledge artifacts and reusable design templates. Stay updated with new ServiceNow releases and ensure roadmap alignment. Pre Sales & Solutioning Support the pre‑sales team with solutioning and effort estimation. Provide product demos and support proof of concepts as required. Identify opportunities in the customer landscape and advise on ServiceNow solution adoption roadmap. Salary Range $160,000 – $210,000 per year. #J-18808-Ljbffr Tata Consultancy Services