Senior ServiceNow Developer (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.


By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for multiple Sr. ServiceNow Developers to support Veteran Affairs ESOM contract.


The Senior ServiceNow Developer will provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas. This role owns technical design, enforces development standards, leads ITOM and integration workstreams, and mentors junior and mid-level developers. The Senior Developer operates at the intersection of engineering and business, translating platform strategy into actionable sprint work and serving as an escalation point for complex technical issues. The ideal candidate brings 8+ years of hands-on ServiceNow development experience and demonstrated expertise in the VA ESM or comparable large-scale federal ServiceNow environment.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas.
• Collaborate with Solution and Technical Architects to implement approved designs, standards, and platform strategies.
• Architect scalable, reusable components using scoped application development and platform best practices.
• Define and enforce coding standards, update set governance, and deployment processes including CI/CD pipelines via ServiceNow DevOps or external tooling.
• Lead ITOM initiatives including Discovery (agentless and agent-based), Service Mapping, Event Management, and CMDB health and governance.
• Oversee enterprise integrations using Integration Hub, REST/SOAP APIs, MID Servers, and third-party connectors.
• Drive platform operations activities including instance health monitoring, cloning strategy, and patch and upgrade planning.
• Collaborate with architects and product owners to translate business strategy into platform roadmap items.
• Mentor junior developers through code reviews, pair programming, and technical guidance.
• Provide technical leadership within Agile delivery: contribute to sprint planning, drive backlog refinement from a platform perspective, and lead technical demos.
• Serve as an escalation point for complex platform issues and coordinate resolution across delivery teams.

Qualifications

• Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 16+ years of experience.
• 8+ years of hands-on ServiceNow development and platform experience.
• Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, and ServiceNow scripting (server-side and client-side).
• Proven delivery experience across ITSM, CSM, and ITOM modules.
• Experience with ServiceNow platform administration and operations including upgrades, cloning, and instance strategy.
• Proficiency with Integration Hub, MID Server architecture, and enterprise integration patterns.
• Experience with scoped application development and cross-scope interactions.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or equivalent
• Experience with ServiceNow DevOps, Automated Test Framework (ATF), and CI/CD pipelines.
• Familiarity with CMDB governance frameworks and the Common Service Data Model (CSDM).
• Prior experience supporting federal or VA enterprise ServiceNow environments.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements:
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email View email address on click.appcast.io and request assistance.


Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email View email address on click.appcast.io.


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