Service Delivery Analyst

Overview As our Service Delivery Analyst , you will interact daily with our Customer Operations and Central Operations teams. You will leverage your revenue cycle expertise to identify opportunities to minimize defects and improve process outcomes, while producing customer-ready deliverables and exercising solid judgement when solving problems. You will use data analysis to identify opportunities for process improvements and client success while presenting findings to our customers to ensure understanding and alignment. In this role, you will contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. The Analyst - Service Delivery is responsible for supporting a high-touch relationship with client counterparts and leadership, building and mentoring a high-performing team, and acting as a liaison between internal operations and client teams. To thrive in this role you must have attention to detail, be organized, and conduct basic data analysis. This is an exciting time of transformation with tremendous opportunity for lasting impact. What you will experience Service Delivery Analyst responsibilities and expectations: Define, develop and run reports as needed to support Customer Operations Analytics Account reviews to: 1) learn revenue cycle more deeply; 2) identify trends and opportunities Clearly articulate trends and opportunities Quality check of metrics and reports Responsible for specific action plans and follow-ups Ability to think creatively, be analytically minded, objective and independent Required Skills 2-3 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility Business Analyst, Shared Services and/or Operations experience Epic Clarity Data Model - Resolute Hospital Billing Certification Proficiency in Snowflake, Power BI and SQL queries/knowledge For this US-based position, the base pay range is $49,126.27 - $81,225.49 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%. The healthcare system is evolving, and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll have opportunities to learn, collaborate across groups, and explore new paths for your career. Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that enthusiasm also applies to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any protected characteristic. The Company is also dedicated to providing a workplace free from harassment based on protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: #J-18808-Ljbffr