Principal Product Designer

PagerDuty is seeking a Principal Product Designer to join our diverse, customer‑focused team. As Principal Product Designer, you will lead design strategy for the AI and Automation team, partnering with senior leaders, product managers, engineers, and data scientists. You will define the vision and execution for AI agents, automation workflows, and intelligent insights across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This role pioneers AI‑driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolutions, and improve resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting‑edge technology accessible. Key Responsibilities Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents Lead cross‑functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi‑autonomous systems Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence Conduct strategic research to understand how technical teams adopt and trust AI‑driven recommendations, automation, and insights in mission‑critical contexts Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility Represent design in executive‑level discussions and contribute to company‑wide AI strategy and product positioning Basic Qualifications 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data‑driven applications Demonstrated experience leading design strategy and influencing product direction Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences Preferred Qualifications Experience designing for developer tools, DevOps platforms, or technical operations products Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems Track record of establishing design systems, frameworks, or principles that scale across product teams Strong thought leadership through speaking, writing, or contributing to the design community Experience working in high‑growth SaaS or enterprise software companies with complex technical audiences The base salary range for this position is 161,000 – 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Benefits Company equity * ESPP (Employee Stock Purchase Program) * Retirement or pension plan * Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & Hibernation Duty – company‑wide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws) * Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure. Location restrictions: Australia (Northern Territory, Queensland, South Australia, Tasmania, Western Australia); Canada (Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon); United States (Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming). PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Lemma. PagerDuty uses the E-Verify employment verification program. #J-18808-Ljbffr Pager