Head of Customer Service
Confidential
Head of Customer Service
About the Company
Influential venture capital firm
Industry
Retail
Type
Privately Held
Founded
2024
Employees
1-10
About the Role
The Company is seeking a Head of Customer Service to lead and elevate the CS function. This role is pivotal in maintaining the company's commitment to providing a fast, accurate, and scalable customer service experience. The successful candidate will be responsible for team leadership, setting and achieving performance standards, and owning the end-to-end customer service operations. This includes managing the primary helpdesk platform, investigating and resolving issues related to refunds, disputes, and negative reviews, and driving the implementation of macros, SOPs, and AI to enhance the customer experience. The Head of Customer Service will also be expected to report directly to the Founder/CEO, surfacing real problems with actionable recommendations, and translating operational signals into business decisions. Applicants for the Head of Customer Service position at the company should have a minimum of 3 years' experience in a similar role within a consumer brand, with a proven track record of managing teams of 15 or more agents. Deep experience in DTC email-driven customer support, particularly with a focus on operational rigor, is essential. The role requires a hands-on approach, with the candidate expected to be directly involved in the day-to-day operations, including reading tickets, and auditing team performance. Strong leadership skills, the ability to provide direct and constructive feedback, and a passion for both customer experience and business pragmatism are key attributes. The ideal candidate will have experience in a regulated consumer brand, subscription CS, and a background in working with US-based companies and customer bases.
Hiring Manager Title
Founder / CEO
Functions
- Operations
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Head of Customer Service in San Diego, CA vacancy
$85k - $100k
...The Senior Manager Client Services serves as the operational right hand to the Director of Business Operations, providing high-touch leadership and day-to-day support to two specialized teams operating within California’s CalAIM framework. These teams manage the referral...SuggestedFull timeFor subcontractorVALID8 Financial
San Diego, CA2 days ago$260k - $320k
...Champion the "voice of the client" through formal feedback programs, converting insights into actionable strategies to strengthen service delivery and expand existing relationships. Performance Monitoring & Adaptation: Oversee the pursuit pipeline, activity, and revenue...SuggestedFull timeTemporary workWork at officeImmediate startFlexible hoursWeekend work$163.2k - $220.8k
...Wilson Sonsini, we are committed to providing our clients with both exceptional legal counsel and a highly professional, responsive service experience. The Client Service team has a dedicated role in this mission by actively gathering client feedback and ensuring those...SuggestedFull timeImmediate startWorldwide$100k - $120k
...clinical labor challenges by leveraging Aya Healthcare’s staffing services and software, making a significant impact on both new clients,... ...all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining...SuggestedLocal areaRemote work$90k - $120k
...ask for an accommodation or an alternative application process. Customer Care Manager 6 days ago Requisition ID: 1089 Salary Range: $90,... ...the best practices, policies, and procedures that customer service operations run on. Lead and coach the team Lead and coach the customer...SuggestedContract workWork at officeShift workModular Medical, Inc.
San Diego, CA3 days ago- ...This is a Hybrid/Remote Role in the state of Utah The Customer Care Center Team Supervisor oversees and assists customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities...Work at officeRemote work
GrabJobs
San Diego, CA12 hours ago $16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
El Cajon, CA3 days ago$112k - $150k
Job Summary:Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other...Private practiceWork at office- ...Project Manager in San Diego, CA. The ideal candidate will have over 6 years of project management experience, preferably in shared service or BPO organizations. Responsibilities include scoping projects, tracking progress, and maintaining project schedules using MS...Contract workRemote work
MILLENNIUMSOFT
San Diego, CA12 hours ago $203k - $304.5k
...advisor to retail executives while helping clients navigate growth, customer experience transformation, omnichannel commerce, supply chain... ....What You’ll Bring* 12+ years of consulting, professional services, or industry leadership experience.* Experience owning and growing...Contract workTemporary workLocal area- Managing Director, Private Equity Client Coverage About the Company Prominent strategic advisory consultancy Industry Management Consulting Type Privately Held About the Role The Company is in search of a Director/Managing Director for Private Equity...
- ...you need to succeed and the autonomy to reach your goals. EisnerAmper is seeking a Tax Senior Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic individual with the capacity to efficiently oversee multiple client engagements while...Temporary workPrivate practiceWork at officeLocal area
EisnerAmper
San Diego, CA1 day ago - ...you need to succeed and the autonomy to reach your goals. EisnerAmper is seeking a Tax Senior Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic individual with the capacity to efficiently oversee multiple client engagements while...Temporary workPrivate practiceWork at officeLocal area
EisnerAmper
La Jolla, CA3 days ago $132k - $190.1k
...Role Managers in our Private Client Services (PCS) practice oversee multiple engagement teams for a wide range of sophisticated clients. Responsibilities Maintain communication with clients to ensure satisfaction, meet deadlines, remain current on legislative changes,...Full timeWork experience placementInternshipPrivate practiceH1bLocal areaWork visaAndersen
San Diego, CA5 days ago- ...from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals. Tax Manager – Private Client Services (PCS) Practice EisnerAmper is seeking a Tax Manager to join the Private Client Services (PCS) practice. We are looking for a dynamic...Temporary workPrivate practiceWork at officeLocal area
EisnerAmper
San Diego, CA1 day ago - ...Director for its Westfield UTC location in San Diego, California. The ideal candidate will lead a team to deliver exceptional client service while achieving business goals. Responsibilities include developing boutique staff, fostering a positive work environment, and...
$112k - $150k
Job Summary Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C‑Suite executives, athletes, entertainers, as well as other...Private practiceWork at office- Position EisnerAmper seeks a Tax Senior Manager to join the Private Client Services (PCS) practice. The role requires overseeing multiple client engagements, driving business development, marketing, and recruitment, while providing strong leadership and fostering professional...Private practiceWork at officeLocal areaFlexible hours
- ...on the communities that we serve, one building at a time. We perform general construction, design-build, and historic preservation services nationwide. Our projects range from military facilities to national historic monuments. We pride ourselves on 35 years of...For subcontractorWork at office
Wu & Associates, Inc.
San Diego, CAa month ago - ...Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary... ...Experience to lead our dynamic teams, including Client Services, Patient Services, and Clinical Review. You'll be the champion...
$132k - $238k
...including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information... ...negotiations, managed care implications and other drivers impacting the customer environment. Qualifications Basic Qualifications: Knowledge...Full timeLive inLocal area$85k - $110k
...edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $3...Full timeImmediate startFlexible hours- ...largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected... ...throughout the insurance community. THE OPPORTUNITY: Our service professionals play a vital role in supporting our clients with...Full timeTemporary workWork at officeLocal areaFlexible hours
$128.5k - $192.5k
...oriented leader to own the technology ecosystem that powers our Customer Care organization.Reporting to Senior Director, Global Customer... ...support workflows, automation, routing logic, and self-service experiences.Strong understanding of LLMs, conversational AI, prompt...Full timeContract workFlexible hours- ...outreach projects. From the boardroom to the breakroom, our team members make a difference every day. Position OverviewThe Manager, Customer Payments & Cash Automation is a leadership role responsible for ownership and advancement of Realty Income’s customer payment...Full timeWork at officeRemote workMonday to Thursday
- ...organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!!Job DescriptionJob Title: Customer Analytics Manager Job Location: Anywhere in USA, San Diego, California, United StatesJob Level: Senior Level Job Description: This...
- ...Marketplace products, including: Marketplace storefront & ordering experience Showcase how DoorDash drives demand through a high-intent customer base, easy ordering, and visibility across our consumer app and web. Marketing & Merchandising tools Promote adoption of...Hourly payWork at officeLocal areaRemote workWork from homeFlexible hours2 days per week1 day per week
- ...organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!!Job DescriptionJob Title: Customer Analytics Senior Manager Job Location: Anywhere in USAJob Level: Senior Level Job Description: This is what you will do.. You will...
- ...supporting the operational unit with meeting customer requirements and needs. This position... ...Strong understanding of unit capabilities and services, and effectively communicates all... ...and keep each other informed We put our heads together to problem solve and deliver excellence...Full timeWork experience placementLocal areaShift work
gategroup
San Diego, CA2 days ago - ...Graybar Electric Company in San Diego seeks a Manager Customer Service to oversee customer service, administrative, operations and logistics staff. You will assist the Branch Manager, supervise multiple functions, and implement customer-facing service solutions while...
Graybar
San Diego, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Service. Be the first to apply!
Related searches
- director of customer service San Diego, CA
- manager customer service San Diego, CA
- contact centre manager San Diego, CA
- customer care manager San Diego, CA
- director of client services San Diego, CA
- director client management San Diego, CA
- work from home customer San Diego, CA
- customer marketing San Diego, CA
- customer project program manager San Diego, CA
- airline customer San Diego, CA