Associate Director, Relationship Manager - The Orchard

About The Orchard The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity. We are seeking a Relationship Support candidate to play a key role in coordinating and managing tasks for artist and label campaigns, offering vital sales support, and overseeing the evaluation of services. Reporting into the Relationship Manager Lead based out of Mexico City, this role involves tracking campaigns and budgets, collecting key materials, and assisting with critical day‑to‑day responsibilities across the team. The ideal candidate will be adept at working cross‑functionally between departments and within diverse systems. They are flexible and capable of handling multiple tasks efficiently. WHAT YOU’ll DO: Relationship Management : Maintain close relationships with label day‑to‑day teams, ensuring clear communication and timely updates on project deliverables. Weekly visits to key clients. Campaign Coordination : Ensure all departments are equipped with the necessary tools and support to execute campaign plans effectively. Communication : Share regular updates with both internal and external parties on campaign progress, priority release schedules, and other key initiatives. Project Management : Ensure plans and campaigns stay on track, responding quickly to action items and maintaining momentum. Campaign Execution : Ensure campaigns are executed to the highest standard, maintaining a high level of service and attention to detail. Data‑Driven Decision Making : Use reports and data to adapt quickly to emerging trends and increased fan activity, adjusting campaigns as needed. Goal Setting : Work with the Relationship Lead to build benchmarks and set campaign goals at the start of each project. Artist & Campaign Insights : Stay informed on both high‑performing and developing artists, identifying opportunities to increase visibility and performance. Company Knowledge : Serve as a reliable, knowledgeable source about company processes, ensuring smooth campaign execution. Catalog Optimization : Help optimize label catalogs, especially around key tentpole moments. Problem‑Solving & Flexibility : Be prepared to jump in and tackle problems as they arise. Find creative solutions to keep projects moving forward. Demonstrate flexibility and balance in support of label needs. Performance Reporting : Regularly prepare high‑level performance reports on label, artist, and campaign results for the team.

WHO YOU ARE:

Experience : Minimum of 5 years in project management or campaign coordination. Previous experience product managing directly with labels, third‑party agencies, or artist management teams is preferred. Analytical Skills : Proficiency in utilizing analytics tools to track and interpret release performance, trends, and metrics. Communication : Excellent verbal and written communication skills, with the ability to serve as a key liaison between artists, labels, internal teams, and external partners. Organization : Ability to stay organized in a fast‑paced environment, meeting deadlines and resolving challenges quickly. Project Management : Exceptional organizational skills, with the ability to manage multiple complex projects and priorities simultaneously. A highly organized professional that pays close attention to the details with the ability to multitask and prioritize to tight deadlines. Proactivity : Ability to be proactive, with a problem‑solving mindset and a willingness to take initiative. Software Proficiency : Familiarity with digital tools, release management software, and project management platforms is highly desirable. You are also experienced in Microsoft Office Suite & Google Workspace Applications and are adaptable to new programs. Motivation : You are passionate about the music business and have a desire to build a career in the industry. What We Give You: You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally‑shared goal of ensuring fair and inclusive spaces for all An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching Voluntary benefits like company‑paid identity theft protection and resources for pets, mental health and meditation resources, industry‑leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back‑up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans Investment in your professional growth and development enabling you to thrive in our vibrant community. The space to accelerate progress, positively disrupt, and create what happens next Time off for a winter recess The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law. The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. New York Pay Range

$80,000 — $90,000 USD

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