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Lead CX Strategist — End-to-End Customer Journeys

System One

System One is seeking a Senior CX Strategist in New York, NY. This role involves defining customer journeys to enhance experiences and working closely with Marketing, Product, and Technology teams. Candidates should have strong expertise in human-centered design and the ability to facilitate stakeholder alignment through workshops. A portfolio showcasing relevant projects is required. This is a hybrid position, requiring in-office presence three days a week, with a contract length of six months. #J-18808-Ljbffr System One

Vacancy posted 1 day ago
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