Lead CX Strategist — End-to-End Customer Journeys
System One
System One is seeking a Senior CX Strategist in New York, NY. This role involves defining customer journeys to enhance experiences and working closely with Marketing, Product, and Technology teams. Candidates should have strong expertise in human-centered design and the ability to facilitate stakeholder alignment through workshops. A portfolio showcasing relevant projects is required. This is a hybrid position, requiring in-office presence three days a week, with a contract length of six months. #J-18808-Ljbffr System One
$107.3k - $135k
MetLife is seeking a Senior Design Strategist to enhance customer experiences across its U.S. Business. In this role, you'll define and implement end-to-end customer journeys, partnering with various teams to address customer needs and improve business outcomes. The role...CustomerTemporary workWork at office3 days per week- A coastal lifestyle brand is seeking a Customer Experience Manager in West Creek, New Jersey. This role requires a strong customer service mindset, organizational ability, and a collaborative spirit, focusing on the logistics of apparel. Responsibilities include overseeing...CustomerWeekend work
$103k - $171.6k
...Overview: As a Lead Experience Strategist within the Enterprise Transformation... ..., delivering cohesive end-to-end experiences for our customers and employees and... ...business partners, CX partners, user experience... ...blueprints, illustrated journey maps, concept designs,...CustomerWork experience placementWork at officeRemote work$88.68k - $168.48k
...for our employees, our customers and our communities.... ...Role As an Experience Strategist in Kyndryl Vital, you will... ...Customer Experience (CX) pipeline growth. You will... ...experience maps, user journeys, and service blueprints... ...empowerment across the end-to-end journey...CustomerMinimum wageFull timePart timeLocal area$83.65 per hour
...Primary Function The Senior CX Strategist is responsible for defining and executing end-to-end customer journeys that measurably improve customer and stakeholder experiences... ...causes and deliver on business goals. Lead, manage and facilitate cross functional workshops...CustomerContract workWork at officeLocal areaRemote work- A fintech company in New York City is seeking a Customer Onboarding Manager to own and lead the end-to-end customer onboarding experience. The ideal candidate will have 5+ years in business execution within the financial services sector, exhibit exemplary problem-solving...Customer
$17.5 per hour
Five Below in New York, NY is hiring a Support Lead to assist the Store Manager and lead the front end team. The role involves ensuring top-notch customer service and maintaining store operations, cleanliness, and safety. Candidates should have at least 1 year of management...CustomerHourly pay- PGA TOUR Superstore, co is seeking a Front End Department Head in Kennesaw, GA. This full-time position will be responsible for delivering an exceptional customer experience and overseeing Front-End operations. The ideal candidate will possess strong leadership, organizational...CustomerFull time
- EliseAI is seeking an End User Product Solutions Lead in New York, NY. In this role, you will lead a team of analysts dedicated to solving critical... ...various teams. Ideal candidates will have 4+ years in customer support and experience in fintech or consumer services. Benefits...Customer
$100k
...The Role We’re looking for a Deployment Strategist to lead complex SaaS implementations and customer onboarding for government partners nationwide... ...driver of successful launches - owning the end-to-end implementation journey from kickoff through go-live and beyond. You...CustomerWork at officeLocal areaHome office$140.84k - $211.27k
...cloud environments. We enable our customers to evolve, compete and succeed... ...insight, and collaboration. The Lead Account Technology Strategist (ATS) is responsible for... ...IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, the Lead...CustomerLocal areaImmediate startRemote work- CX Journey & Insight Lead Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, IL, KS, MD... ...Individual contributor role reporting to the Sr. Manager of Customer Experience Journey, serving as the bridge between customer...CustomerTemporary workRemote workFlexible hours
$18.5 per hour
Front End Lead Full Time page is loaded## Front End Lead Full Timelocations: Lewis Center, OH #0396time type: Full timeposted on: Posted... ...and compliance with operational standards. Provides excellent customer service to our Members.**Leadership:*** Know their business/business...CustomerWeekly payFull timeFlexible hours$115k - $121.5k
...essential service that customers rely on to get their... ...Role - As a Knowledge Strategist Team Lead, Governance at Instacart... ...in supporting our end users and specialists,... ...shoppers, retailers, and CX specialists. About... ...and Retailer contact journeys. Experience with structured...CustomerPermanent employmentWork at officeRemote workWork from homeFlexible hours$180k - $280k
...are hiring an AI Strategy Team Lead to build and scale the team... ...relationships with Profound's largest customers and operate directly... ...by default; you take analyses end-to-end and surface next steps... ...well include deployment strategists at companies like Palantir, technical...CustomerWork at officeShift work$100 per hour
...working and deeply committed team from leading tech and accounting companies -... ...ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class... ...ll create impact You'll own end-to-end ERP implementations and long...CustomerImmediate startShift work- ...A leading retail company is seeking a New Store Trainer responsible for front end operations and customer service during store openings. This role includes training associates, managing cash handling, and adhering to company policies. Ideal candidates have at least 3 years...Customer
- ...design and optimize user experiences that enhance engagement and retention for its millions of learners. The ideal candidate will lead user journey definition, work collaboratively with designers and developers, and ensure UX/UI strategies support business goals. Experience...Remote work
$100 per hour
...working and deeply committed team from leading tech and accounting companies -... ...ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class... ...Where you'll create impact You’ll own end-to-end ERP implementations and long...CustomerImmediate startRelocationShift work$144.2k - $288.4k
Smart Health Journey Portfolio Lead page is loaded## Smart Health Journey Portfolio Leadremote type:... ...timeposted on: Posted Todaytime left to apply: End Date: June 30, 2026 (30+ days left to... ...to transform data into actionable, customer-centric insights to drive growth,...CustomerHourly payFull timeTemporary work$18.5 - $30.2 per hour
Whole Foods Market is looking for a Customer Service Specialist in New York, NY. The role involves providing exceptional service to customers and ensuring a smooth operation of the store’s front end. You will manage workflow, assist with training Team Members, and maintain...CustomerHourly pay$45k - $100k
...expertise spans the entire customer journey, offering deep insights... ..., consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that... ...For: As an Engagement Strategist, you will spearhead a human... ...questions that lead to new lines of thinking...CustomerFull time- ...Company Netomi is the leading agentic AI platform for enterprise customer experience. We work... ...entire customer journey. Our no-code platform... ...AI agents for any CX use case. Backed by... ...Principal Account Strategist is a highly influential... ...Own and craft the end‑to‑end AI program...CustomerContract work
- A media planning and marketing solutions firm in New York is looking for a Programmatic Media Strategist to manage digital campaigns end-to-end. This role involves planning, execution, and reporting on campaigns across various channels. The ideal candidate has 2-4 years...
- Sprouts Farmers Market, Inc. in New Jersey is looking for a Service Manager responsible for customer satisfaction and team leadership. The role entails overseeing front-end operations and assisting in achieving sales and operational goals. Ideal candidates will have leadership...CustomerFlexible hours
$55 - $75 per hour
...Combinator, Alt Capital, and other leading investors, we have scaled... ...2026 is to build a modern CX platform where entire... ...monitoring, and improving customer interactions. We’re... ...ROLE We’re hiring an SEO Strategist to own organic growth end-to-end — from strategy to...CustomerHourly payContract workH1bRemote work- ...Job description Position Title: Back End Supervisor (BES) Reports to: Store Manager / Co-Manager / ASM Department: Store Operations... ...to be Door to Floor (DTF) in 24 hours without compromising our customer shopping experience. The BES ensures the store's backroom is...CustomerHourly payImmediate startNight shiftWeekend workDay shift
$20.15 - $21.15 per hour
Hobby Lobby is seeking a Customer Service Manager for its New York location. This full-time position offers a competitive wage of $20.15... ...dental insurance, 401(k) matching, and paid vacation. As a front-end manager, you will assist customers, manage registers, and ensure...CustomerHourly payFull time- ...firm in the United States is seeking a Deployment Strategist to own implementations for its largest customers and be the bridge between business goals and technology... ...exceptional relationship-building skills. You will lead complex projects, translate business objectives...Customer
- ...Kentro is seeking a ServiceNow Customer Experience (CX) Lead to enhance platform adoption and service delivery across the United States. This key... ...CX Lead, you will manage demand intake, improve customer journeys, and collaborate with various stakeholders to drive...CustomerRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead CX Strategist — End-to-End Customer Journeys. Be the first to apply!
- senior strategy consultant New York, NY
- investment strategist New York, NY
- account strategist New York, NY
- communications strategist New York, NY
- digital strategist New York, NY
- design strategist New York, NY
- business strategist New York, NY
- media strategist New York, NY
- workplace strategist New York, NY
- technology strategist New York, NY


