Busser

Job Description

Job Description

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House & 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

A restaurant Busser is to support front of house staff and is responsible for setting, clearing, and resetting dining areas of the restaurant. The busser also ensures guest satisfaction by maintaining a clean and sanitary environment for guests to dine. He or she also assists servers in efficiently servicing their tables.

Responsibilities

• Follows all company policies as outlined in the Employee Handbook and the “General Policies and Procedures” section of the Bus Person Training Manual.
• Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% no-call/no-show record.
• Follows all sanitation and safety standards set forth by the company; maintains a score of 90% or better on all sanitation and safety audits.
• Meets all uniform, appearance, and grooming standards as specified in the
• Employee Handbook and Bus Person Training Manual.
• Maintains our guest service philosophy by following guest service standards; maintains a customer complaint ratio of less than 1 per 100 customers served.
• Understands the company table numbering system and is able to identify delegated table assignments 100% of the time.
• Greets guests and serves water and bread to the table within 3 minutes of guests being seated.
• Performs side-work correctly as specified in the “Side-work Duties” section of the
• Bus Person Training Manual.
• Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” section of the Bus Person Training Manual and outlined by the company.
• Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Maintains a good team environment by assisting other team members with their station duties and side-work when there is a need and/or when available.

Qualifications

• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout shift.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be able to stand and exert fast-paced mobility for periods of up to four hours in length.
• Must possess manual ability to handle/serve food.
• Must have a valid health card or equivalent.

Benefits/Perks for Eligible Employees

• Paid Time Off
• Bereavement Leave
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Medical/Dental Benefits
• Group Life Insurance
• Universal Life Insurance
• Short-Term Disability