Madhappy South Coast Plaza Part-Time Store Associate

Overview SOUTH COAST PLAZA STORE ASSOCIATE Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces — including its permanent flagship in West Hollywood — to explore personal expression as a means to an improved state of mind. Its seasonal stores — with locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo — are designed to reflect their site while sharing the brand’s DNA. The brand promotes a selection of evolving evergreen styles, seasonally available collections, and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each initiative celebrates us as works-in-progress and the personal and collective expression that is part of that. About the Job We are looking to hire a part-time store associate for Madhappy South Coast Plaza. In this position, you will be responsible for ensuring superior service to all customers, maintaining high standards of store operations, and representing what Madhappy stands for. This role reports directly to the store supervisor and store manager. The role is expected to work at our location opening in South Coast Plaza. Responsibilities Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs Develop and nurture relationships with repeat customers, frequently engaging them pre- and post-visits (communication on promotional events, follow-up on purchases, just checking in!) Monitor customer feedback, working with the store’s leadership team to share information with key stakeholders accordingly Maintain store aesthetics by ensuring product presentation is upheld: tags tucked in, arranged by size, uniform in color, garments folded and hung properly Keep the store appearance by cleaning fitting rooms, displays, mirrors, dusting, and maintaining organization Understand merchandising, product placement, product care and provide customers with a friendly and seamless shopping experience Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers Work closely with the store manager to ensure constant communication among the team and smooth operations Qualifications About you 1+ years of retail associate experience Must be available on weekends Preference for experience in fashion/apparel Previous experience working in a small team environment Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed Ability to work the duration of the store opening, as needed Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members Familiarity with the Madhappy brand and mission Characteristics Can thrive in a high volume, high traffic start-up environment Detail oriented and culturally aware Interest in fashion/apparel and mental health Honest and have integrity Ability to think critically and solve problems when they arise A digital awareness and interest, with an ability to navigate social media and e-commerce sites Benefits Welcome gift Employee discount and early access to products Salary: $18.00/hr About Madhappy Madhappy is a clothing brand for a community of optimists. Born in Los Angeles in 2017, the brand centers around an optimistic ideology expressed through apparel, events, and experimental retail spaces around the world. Madhappy writes Local Optimist magazine and supports mental health awareness through Madhappy Foundation. About Local Optimist Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, it orients people toward reliable, optimistic resources — available at any moment. About The Madhappy Foundation The Madhappy Foundation is a 501(c)(3) non-profit organization with a mission to improve mental health globally. Through The Madhappy Foundation, 1% of proceeds from every sale support efforts to raise awareness, fund research, and positively impact the mental health movement. Learn more here. We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr