Care Coordinator

Veterinary Receptionist (Care Coordinator) - Northwest Veterinary Clinic of Stanwood PetVet Care Centers' Northwest Veterinary Clinic of Stanwood is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Northwest Veterinary Clinic of Stanwood in Washington is an AAHA accredited practice that has been part of the Stanwood/Camano community for over 100 years! We emphasize high quality medicine where each team member, who is valued and encouraged to grow in their position, plays an important role in bringing kind and compassionate care to our furry patients and in providing exceptional customer service to our clients. Maintaining a positive work culture is of paramount importance, and we strive to be supportive of one another as well as treating each other with respect. Why Join Us: We have been part of the Stanwood/Camano Island community for over 100 years and because we are an AAHA Accredited hospital, we strive to provide the gold-standard in patient care. We currently have two full-time and two part-time small animal practioners and are open Monday through Saturday. Having a positive work culture is paramount to our team so we're looking for just the right person! Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions. Qualifications (Required) Applicants must be 18 years of age or older to be considered for this position High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Basic computer skills Multi‑line phone system experience Preferred Skills (Nice to Have) Experience with email and scanning medical records Familiarity with practice management systems, preferably ImproMed Experience scheduling appointments, processing payments, and taking/answering messages Compassionate and caring customer service skills Schedule: Monday through Wednesday, 7:30AM to 6PM and up to two Saturdays per month What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range

$18.50 — $20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

• First Name
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• Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.?
• Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.?
• To meet the requirements of this position, candidates must be at least 18 years old. Please confirm: Are you 18 or older?
• Do you agree to receive texts from PetVet Care Centers at the mobile number provided on your application?By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply Help for more information. You can reply STOP to opt‑out of further messaging.
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Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:PetVet is a moderate‑size independent contract medical and physical therapist clinical clinic that uses a network of n ... Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. * denotes required field Why Consider Our Stanwood Hospital? At Northwest Veterinary Clinic of Stanwood, our team members all share the same passion for making and keeping animals healthy. Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care. We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. We invite you to explore your veterinary career options with Northwest Veterinary Clinic of Stanwood, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. We invite you to explore your veterinary career options with Northwest Veterinary Clinic of Stanwood, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. - Northwest Veterinary Clinic of Stanwood Team #J-18808-Ljbffr Northwest Veterinary Group