Case Manager

Job Description

Job Description

VISION, MISSION & VALUES:

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values.  Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities

CUSTOMER SERVICE COMPLIANCE STATEMENT:
Treat every person with dignity, respect and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION :

Responsible for assessing needs of clients, developing service plans, coordinating medical and social services, conducting follow-up, and providing patient education and advocacy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.    Maintain required caseload.

2.    Complete initial screening assessment(s) and intake process. Reassess client needs as dictated by program guidelines.

3.    Develop individualized service plan based on completed assessment(s). Evaluate progress and update service plan as dictated by program guidelines.

4.    Initiate appropriate referrals for medical, social, and support services.

5.    Conduct timely follow-up to enhance completion of referrals and accomplishment of service plan goals.

6.    Assist patient with completion of medical and service eligibility forms.

7.    Document services provided to clients and maintain up-to-date case files.

8.    Prepare and submit required reports.

9.    Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

1.    Ability to communicate effectively with individuals of various backgrounds and socioeconomic levels.

2.     Ability to identify and solve problems in an efficient manner.

3.    Time management and organizational skills.

4.    Computer skills (Word & Excel).

5.    Ability to work as part of a team to achieve program goals.

6.    Ability to deal tactfully and courteously with participants and staff.

7.    Possess a balanced demeanor and professional image.

EDUCATION AND EXPERIENCE:

Bachelors Degree in social work or nursing preferred, or three to five years work experience in human service or health related field. Requires knowledge of women's and infant health issues and community resources.

PHYSICAL DEMANDS:

Light physical activity performing non-strenuous daily activities of an administrative nature. Frequent local travel by personal automobile is required along with a valid driver’s license and insured automobile.

WORK SCHEDULE:

Normal work hours for this position are Monday through Friday dayshift. Attendance at off site meetings will be required with no overnight stay. Occasional out-of-town travel may be required.

COMPLIANCE STATEMENT:

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT:

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.