Engagement Manager, AI Deployment

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

Engagement Manager AI Deployment (Individual Contributor)

WHAT YOULL DO

The AI Deployment Engagement Manager is a critical role on our growing AI Deployment team. As an EM you will own all phases of the program execution process for scoping designing and configuring Braze AI Decisioning Studio use cases. Ideal EMs should be passionate about technical program delivery process engineering defining strategy and championing best practices in a rapidly evolving and dynamic environment. Finally EMs should be experts in developing relationships with customer stakeholders as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager youll be at the forefront of deploying Brazes AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership technical expertise and proactive client management. Key responsibilities include:

• Lead the AI Deployment Lifecycle : Youll own the entire deployment process from start to finish. This includes leading the initial use case design defining the engagements operating model managing the technical setup and overseeing the final user acceptance testing (UAT).
• Facilitate Technical Workshops : You will lead hands-on workshops with customers to align on key objectives technical specs model configuration and optimal integration architecture. Youll also partner with customers to configure their solution in their engagement platform.
• Drive successful customer engagements : Youll be the main point of contact for our customers throughout the AI deployment process. Youll keep projects on track by managing customer deliverables proactively identifying and addressing risks and providing clear consistent communication to all stakeholders including senior leadership.
• Drive Process Improvement : You will champion project management excellence by continuously improving our standardized AI deployment playbook. Youll help us refine our processes to ensure we deliver consistent high-quality results.
• Influence the Product Roadmap : Youll play a crucial role in shaping our product roadmap ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams.

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• A Technical Project Leader: You have significant experience managing technical projects from start to finish. Youre a natural at bringing together technical and non-technical stakeholders ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team and you communicate with exceptional clarity and persuasiveness.
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customers needs and ensuring they are met but you are also confident in your ability to push back on requests that dont align with the programs goals.
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use cases architectural and machine learning design at a conceptual level. Youre not just an action-item tracker; you can exchange ideas with a customers marketing data engineering and data science teams when needed.
• An Entrepreneurial Builder: You are proactive and resourceful comfortable identifying unmet needs and developing new solutions. Youre driven to continuously improve our processes and help build a stronger more efficient business.
• Experience and Education: You have 5-7 years of project management consulting or professional services experience and at least a bachelors degree in a technical field with advanced degrees (MBA or MS) preferred.

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

IC