Director of Patient Financial Services

Job Description

Job Description

Jenny with Robert Half is working with a healthcare organization that is looking for an experienced Director of Patient Financial Services to guide revenue cycle operations and strengthen financial performance. This Director of Patient Financial Services role is responsible for shaping efficient billing and receivables practices, supporting regulatory adherence, and promoting a service-focused experience for patients. The ideal Director of Patient Financial Services candidate brings strong operational insight, sound financial judgment, and a collaborative approach to improving outcomes across patient accounts and reimbursement activities.

Responsibilities:

• Lead daily and long-range patient financial services operations, ensuring billing, collections, payment adjustments, and accounts receivable activities are managed effectively.
• Direct, mentor, and evaluate team members while building a culture of accountability, continuous growth, and high-quality service.
• Establish departmental priorities, track operational and financial results, and introduce targeted improvements to strengthen revenue cycle performance.
• Maintain compliance with applicable government regulations, payer rules, and organizational standards related to patient accounts and reimbursement practices.
• Review workflow design and implement process enhancements that improve productivity, accuracy, and the overall patient financial experience.
• Oversee department budgeting, staffing plans, and resource allocation to support service goals and financial expectations.
• Analyze key revenue cycle indicators and reporting trends, then take corrective action to address variances and improve cash performance.
• Partner with providers, insurers, and internal hospital leaders to resolve complex billing matters and support timely reimbursement.
• Manage the effective use of patient accounting and revenue cycle systems to support reliable data, operational consistency, and accurate financial reporting.
• Address escalated patient account concerns with sound judgment while contributing to broader organizational improvement initiatives.

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related discipline; master’s degree is preferred.
• At least five years of progressive leadership experience in patient financial services, revenue cycle operations, or healthcare finance, ideally within a hospital environment.
• Strong knowledge of medical billing, collections, accounts receivable management, reimbursement methods, and payer regulations within hospital revenue cycle operations.
• Experience working with electronic health records, patient accounting platforms, and revenue cycle software applications.
• Demonstrated ability to lead teams, develop staff, manage performance, and encourage cross-functional collaboration.
• Solid analytical and financial skills, including the ability to interpret operational data, identify issues, and drive practical solutions.
• Excellent written and verbal communication skills with the ability to work effectively with patients, physicians, staff, and external partners.
• Commitment to confidentiality, ethical decision-making, regulatory compliance, and a high standard of customer service.

***For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.