Individualized Care Coordinator

Job Description

Job Description

Reports To: Program Director of Children’s Advocacy Services
Program: Cross Systems Unit Safe Harbor Program
Location: Westchester County Department of Social Services - White Plains, NY
Hours Per Week: 35 hours
FLSA Status: Full Time, Non-Exempt

Join Us! Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community. If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region, apply today!

Benefits Summary

• Retirement: 403(b)-with employer contribution after 1 year of service
• Flexible Work Arrangements: subject to business needs, including hybrid options.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off-15 days per year
• Paid sick time-12 days per year
• Employer paid Holidays-11 days per year
• Professional Development: Opportunities for advancement, training programs, and support for certifications and continuing education.
• Additional Perks: Free EAP services and employee discounts (travel, hotels, movie tickets, theme parks, services, electronics, auto, shopping, and more)!
• Gym reimbursement through employer's medical insurance carrier.
• Public Service Loan Forgiveness (PSLF): qualifying employer

Summary Description:

The Safe Harbor Program provides community-based care coordination services for youth who are at risk of or who are victims of human sex trafficking. The Individualized Care Coordinator (ICC) is responsible for conducting Comprehensive Safe Harbor assessments on youth who are referred by child welfare services as well as community-based agencies. The ICC will also carry a caseload through which they will coordinate the development and implementation of an individualized, community-based service plan of social, emotional, and medical services that is trauma informed. The work focuses on preventing out of home placements such as foster care, psychiatric hospitalizations, as well as the reduction of the risk of sexual exploitation and re-victimization.

Key Responsibilities:

• Provide outreach to engage youth and families who are eligible for the program.
• Conduct a comprehensive, strengths-based and trauma-focused assessment of the youth and family and their service needs.
• Develop a youth and family specific service plan in collaboration with each family.
• Assist youth and their families in securing identified services and advocating to other systems for the provision of these services in an individualized and collaborative manner.
• Facilitate ongoing communication among the youth, family and community providers.
• Provide crisis intervention and stabilization to youth and families in the program as needed.
• Due to the nature of the program, ability to be flexible with working hours is desired.
• Develop knowledge of and positive relationships with the multiple systems serving families and youth in Westchester County.
• Document client progress and maintain a permanent record of client activity according to established methods and procedures.
• Practice with a person-centered, trauma informed philosophy in alignment with the values of Greater Mental Health of New York.
• Other designated or related duties.

Competencies:

• Must be knowledgeable of mental health diagnoses, suicide assessments, and psychopharmacology.

• Highly organized and self-motivated
• Strong critical thinking and writing skills

Key Performance Indicators (KPIs):

• ICC is expected to complete documentation in a timely manner, as per DSS contract and agency’s standards.
• ICC is expected to meet client contact requirements as per DSS contract and standards.

Requirements:

• The ICC must have a Master’s Degree in the human service field with one year of experience in providing direct services or in linking children to a broad array of services OR a Bachelor’s Degree in the human service field and two years’ experience in providing direct services or linking children to a broad array of services.
• Strong computer knowledge: typing, communication tools, scheduling tools and web browsers.
• Proficiency in Microsoft Office suite and database management systems.
• Fluency in English (Reading, Writing, Speaking).
• Must be cleared and maintain clearance by applicable regulatory clearances as required.  
• Legally eligible to work in the United States without sponsorship.
• Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
• The ICC must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
• The ICC must maintain current New York State Defensive Driving certification.

Special Considerations :

• This is a mobile position requiring field work.
• Must be able to meet with families and youth during after school hours.
• Hours per week, reporting structure, and location are subject to change per program needs.

Mandated Reporter:

This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report.

Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.