VP, Treasury - Payment Hub Product Owner

Role Summary/Purpose:

The VP, Treasury – Payment Systems Product Owner is responsible for maximizing the value delivered by one or more Agile teams supporting the design, build, and delivery of core payments capabilities within Synchrony’s proprietary Payment Hub. This is a high-impact role for a payments professional with strong product management instincts and the ability to grow into broader product ownership over time. The ideal candidate will bring deep payments expertise, shape roadmap decisions, and partner across the enterprise to deliver scalable, secure, compliant, and customer-centric payment solutions.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to work from home, near one of our hubs, or in one of our offices. Occasionally, you may be required to commute to your nearest office for in-person engagement activities such as business or team meetings, training, and culture events.

Essential Functions/Responsibilities:

Roadmap & Strategy:

• Contribute to product vision and roadmap decisions for the Payment Hub using data, operational insights, and regulatory needs.
• Partner with Product Management to identify future capabilities, prioritize opportunities, and shape long-term platform strategy.
• Support roadmap development by applying cross-functional and systems-based thinking to manage product complexity and dependencies.
• Develop, maintain, and prioritize the product backlog to reflect product vision, business value, milestones, stakeholder needs, and system dependencies.
• Align with Product Management and technology partners on feature sequencing, roadmap objectives, and PI goals.

Product Development & Execution:

• Own the product space from discovery through delivery, including requirements definition, prioritization, release readiness, and post-launch feedback.
• Lead Agile ceremonies and provide clear product context, decision-making support, and timely issue resolution.
• Write and prioritize user stories with strong understanding of stakeholder needs, functional requirements, non-functional requirements, compliance, and operations.
• Identify, escalate, and resolve risks, blockers, and gaps in requirements or delivery readiness.
• Support testing activities by reviewing QA scripts, leading UAT, securing documentation, and coordinating stakeholder sign-off.
• Oversee release activities to ensure deployments are planned, executed smoothly, and aligned to business priorities including transition to run and post-production validation.
• Monitor key performance indicators to evaluate the success of the product and the efficiency of cross-team interactions.

Stakeholder Management & Leadership:

• Lead and collaborate with scrum teams in a culture of accountability, innovation, execution excellence, and customer focus.
• Manage dependencies across internal teams, vendors, and external partners.
• Validate development progress, negotiate priorities, and secure stakeholder alignment.
• Ensure third-party integrations meet contractual, service-level, and control requirements.
• Monitor key performance indicators to measure product success, operational performance, and team effectiveness.
• Create and maintain clear functional documentation for key features and capabilities.
• Perform other duties and special projects as assigned.

Domain Knowledge & Compliance:

• Bring strong knowledge of backend payment orchestration, operations, risk management, and regulatory environment across various rails (i.e., ACH, card, wire, instant payments).
• Lead systems-based product decisions for complex payment workflows, including orchestration, authorization, settlement, exception handling, and controls.
• Shape shared payment services for consistency, compliance, and scalability across channels.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree OR in lieu of degree; high school diploma/GED and 8+ years of product management or agile development experience within financial services, fintech, or commercial banking.
• 5+ years of product management, systems analyst or agile development experience within financial services, fintech, or commercial banking.
• Exceptional communication, systems thinking, and stakeholder management skills.
• Ability and flexibility to travel for business as required
  

Desired Characteristics:

• 3+ years of experience leading development of payment products and services, preferably in relation to a centralized payments function or hub
• Knowledge of micro-services architecture and programming/scripting languages. SAS/SQL experience is strongly preferred.
• Knowledge of ACH, card payments, wire transfers, RTP, and payment hub architectures as well as their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.)
• Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations).
• Proactive, with a high degree of self-initiation
• Demonstrated quality/process improvement experience
• Advanced problem-solving skills with the ability to synthesize disparate and/or complex requirements into cohesive solutions within a virtual environment.

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working :

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at . Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Finance

Summary

• Location: Atlanta Hub; Chicago Hub; Stamford Engagement Hub CT; Costa Mesa Hub; Draper Hub; Orlando Engagement Hub FL; Chicago Engagement Hub IL; NYC Bryant Park Hub; NYC Bryant Park Engagement Hub NY; Cincinnati West Chester Hub; St. Paul Engagement Hub MN; Orlando Hub; Cincinnati West Chester Engagement Hub OH; Draper Engagement Hub UT; Bentonville Engagement Hub AR; Costa Mesa Engagement Hub CA; Charlotte Engagement Hub NC; Stamford Hub; Atlanta Engagement Hub GA; Bentonville Hub
• Type: Full time