Digital AI Senior Professional Services Consultant
Genesys
- # Digital AI Senior Professional Services ConsultantApplylocations: Massachusetts, USA: Texas, USAtime type: Full timeposted on: Posted Todayjob requisition id: JR111076Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. In this role, a candidate will get exciting opportunities to work on the latest Genesys AI technologies to provide top class CX using Genesys bots and machine learning applications. Services provided by the candidate will include software development and Architecture, Integration consulting, Agile leadership, customer training, team education and owning end-to-end delivery.We are seeking a highly skilled and experienced AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background, particularly in web development, who has practical experience in deploying various AI bots and machine learning products in a B2B setting. The AI Consultant will play a crucial role in presales work, project execution, and post-project value realization, primarily consulting on and assisting with various Genesys AI products and use cases.**Responsibilities** In this role, the primary responsibilities will include (but are not limited to):**Consulting and Presales Support:**· Engage with clients to understand their needs and provide expert advice on AI solutions.· Assist in the preparation and delivery of presales presentations and proposals.· Conduct technical workshops and demonstrations of Genesys AI products.**Project Execution:**· Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.· Lead project work from inception through to successful delivery.· Ensure AI solutions are integrated seamlessly with client systems and processes.**After Project Value Realization:**· Provide ongoing support and consultation post-deployment to ensure maximum value realization.· Monitor and optimize deployed AI solutions for performance and effectiveness.**Continuous Learning and Development:**· Stay up to date with the latest developments in AI technology and use cases.· Gain in-depth knowledge of the entire Genesys Cloud Digital suite.· Participate in ongoing training and professional development.· Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, product, documentation or architecture.**Qualifications**· BS/MS/BA or equivalent in Computer Science, Engineering or related field.· 6 + Years of experience leading software development/Professional services projects in a technical capacity· 3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines. Additional computer languages such as PHP, Java or C# is a plus.· 3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex. Must include webhook/fulfillment experience and development skills.· Demonstrated experience in a customer facing role and handled difficult customer situations.· Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.· Ability to work independently on routine duties or projects with general instructions on new assignments. Ability to take initiative and work on new product features· Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features.· Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must. Having similar capabilities in other languages is a plus.· Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules. May assist with resolving escalated customer issues that originated with customers or partners.· Willingness to travel.**Preferred Qualifications**:· Experience with Genesys AI products and the Genesys Cloud Digital suite.· Certification in AI or related fields.· Experience in other consulting roles within the technology sector.**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $110,600.00 - $194,400.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatmentsClick here to view a summary overview of our Benefits.
- J-18808-Ljbffr Genesys
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Digital AI Senior Professional Services Consultant in Oklahoma City, OK vacancy
$170.6k - $390k
...Join EY’s Cybersecurity consulting practice – the best... ...The opportunity The Senior Network Security Architect... ...quality in safeguarding our digital landscape. Your... ..., and secure network services Review and approve network... ...Enabled by data, AI and advanced technology...SeniorDigitalSummer holidayRemote workFlexible hoursEY
Oklahoma City, OK4 days ago- ...Genesys is seeking a highly skilled AI Consultant to join its Digital AI team in Massachusetts. In this full-time role, you'll work on the latest Genesys AI technologies, aiding clients in designing, deploying, and optimizing AI solutions. The ideal candidate possesses...SeniorDigitalFull timeRemote work
Genesys
Oklahoma City, OK1 day ago - ...CVS Health is seeking a Solution Architect to define and drive enterprise-scale digital solutions. This remote-friendly role demands at least 8 years of experience in software development, with a focus on architecture and technical leadership. You will design end-to-end...SeniorDigitalRemote work
Hispanic Alliance for Career Enhancement
Oklahoma City, OK1 day ago - ...Genesys Cloud Services, Inc. is seeking a Digital AI Senior Professional Services Consultant to enhance customer experience through AI-driven solutions. The role involves engaging with clients to understand their needs and providing expert AI implementation, ensuring...SeniorDigitalRemote workFlexible hours
Genesys Cloud Services, Inc.
Oklahoma City, OK2 days ago $106.61k - $260.59k
...seasoned Solution Architect to define and drive enterprise-scale digital solutions, working remotely from anywhere in the continental USA... ...in Java, and hands-on experience with cloud platforms and AI tools. This full-time position offers a competitive salary ranging...SeniorDigitalFull timeRemote workKoitecc Solutions
Oklahoma City, OK1 day ago- Bullhorn, Inc. is seeking a Senior Strategic Consultant to advise on digital transformations using Automation, Amplify, and Analytics solutions. This role involves optimizing processes with AI-driven workflows and advanced analytics. The successful candidate will focus...SeniorDigital
$129.5k - $186.1k
...and vision for the CPQ ecosystem. This role demands 8-10 years of product management experience, with a strong focus on digital transformation, AI integration, and collaborating with cross-functional teams. The position offers a salary range of $129,500 to $186,100 annually...SeniorDigital- Mass Digital Health is seeking an experienced Program Manager to lead complex AI-driven digital programs. You will coordinate across global teams including engineering, regulatory, and marketing to deliver high-quality, compliant, and effective AI solutions. The role requires...SeniorDigital
$97.78k - $128.33k
...About the role The Senior Strategic Consultant is responsible for advising and supporting customers through digital transformations that utilize Bullhorn... ...intelligent automation, AI‑driven workflows, Digital... ...e.g., Certified Staffing Professional (CSP/ASA), Project Management...SeniorDigitalWork experience placementLocal areaBullhorn
Oklahoma City, OK1 day ago$115.3k - $264.1k
...they impact delivery, and leverage emerging AI technologies to drive efficiency,... ...• Experience leading enterprise-scale digital transformation programs. • Knowledge of... ...with AI embedded across our products and services, we help customers turn that promise into...SeniorDigitalTemporary workFlexible hoursOracle
Oklahoma City, OK2 days ago$186.07k - $218.9k
...Security org at Coinbase is hiring for a Senior Offensive Security Engineer, Offensive Security... ...record of assessing and securing the digital security of physical spaces. The ideal candidate... ...to support penetration testing and AI penetration testing activities. Experience...SeniorDigitalLocal areaCoinbase
Oklahoma City, OK2 days ago$138.6k - $208k
...Senior OR Principal Enterprise Architect (Security)Skip... ...company and a leading AI platform for managing... ...key enabler of change, digital and AI transformation,... ...groups (Value Management, Services, Customer Success... ...You**You are a seasoned, consultative Enterprise Architect with...SeniorDigitalWork at officeLocal areaRemote workWork from homeHome officeFlexible hoursWorkday
Oklahoma City, OK2 days ago$186.07k - $218.9k
...attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe... ...actionable guidance for leadership ~ Experience with using AI/agentic tooling (Claude Code, Cursor, GPT Codex, etc.) ~ Demonstrates...SeniorDigitalContract workLocal areaCoinbase
Oklahoma City, OK3 days ago$43.92 - $69.16 per hour
...Intermountain Health. As a Data Analyst-Technical-Senior, you will act in a more senior... .... Reporting to senior leaders in Digital Technology Services (DTS), you will collaborate with business... ...we use the artificial intelligence ("AI") platform, HiredScore to improve your...SeniorDigitalHourly payWork experience placementWork at officeIntermountain Health
Oklahoma City, OK3 days ago$252.5k
...Senior Sales Engineer - Data & AI Security Veeam, the #1 global market leader in data resilience, believes... ...health support, therapy sessions, and digital wellness tools via our Employee... ...virtual veterinary care at no cost Legal services, identity protection, and...SeniorDigitalBase plus commissionLocal areaWorldwideVeeam Software
Oklahoma City, OK1 day ago- ...Designation : Senior Database Developer Experience : 5 to... ...constantly test and refine AI-driven actions to create the... ...the very qualities that every digital-first business needs in order... ...Excellence Group within IT Professional Services and is responsible for the overall...SeniorDigital
Algonomy
Oklahoma City, OK2 days ago $185k - $277k
...Hybrid/Remote Job Overview The Senior Manager of Enterprise Security is a technical... ...defense-in-depth strategy, embeds security into AI-augmented SecDevOps and continuous... ...technology, e-discovery, litigation holds, and digital forensics chain-of-custody requirements....SeniorDigitalWork at officeRemote workRelativity
Oklahoma City, OK3 days ago$293.5k
...currently the top ranked consulting firm on Glassdoor’... ...can thrive professionally and personally. WHO... ...within the AI, Insights & Solutions... ...is part of Bain’s digital capabilities practice... ...Expert Senior Manager will architect... ...based on years of service and Bain’s best‑in...SeniorDigitalFull timeLocal area$119k - $161k
...including supervising assigned professional and support staff. • Advise FAVES... ...technology and professional services company that delivers consulting, technology and mission... ...offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application...SeniorDigitalTemporary workImmediate startRemote workWorldwideFlexible hoursGeneral Dynamics Information Technology
Oklahoma City, OK3 days ago$85.4k
...is currently seeking a Senior System Analyst. The... ...techniques, and modern digital tools-including BPMN, SaaS... ...frameworks, and AI-enabled platforms-to support... ...and 5+ years of relevant professional experience required, or... ...APIs, and cloud-based services. Experience...SeniorDigitalRemote workMAXIMUS
Oklahoma City, OK6 days ago$132.23k - $176.31k
...Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our... ...connectivity, join us today. The Role Lumen is seeking a Senior Manager of Finance to support Lumen Digital’s financial planning and performance management. This...SeniorDigitalTemporary workRemote workLumen Inc
Oklahoma City, OK5 days ago$86.5k - $142.7k
...designs, prototypes and builds modern, AI‑enabled applications and digital products. You will spend the... ...engagements in Digital Engineering Managed Services. Hands‑on solution architecture &... ...‑on delivery responsibility. Prior consulting or complex product delivery...SeniorDigitalSummer holidayFlexible hoursErnst & Young Oman
Oklahoma City, OK1 day ago- ...protecting millions of users and organizations through advanced digital security, privacy, and identity solutions. Their products... ...evolving digital landscape. We’re hiring an experienced Senior Platform/AI engineer to join a growing AI engineering practice. In this...SeniorDigital
- ...Within Song, our Design & Digital Products practice... ...reinvent products, services, and spaces with the... ...experiences, to building the AI-powered tools and... ..., and grows. As a senior member of the Product... ...working in management consulting or a professional services environment....SeniorDigitalLive inWork at officeLocal areaShift work
Accenture
Oklahoma City, OK2 days ago $106.61k - $284.28k
...community at a time. Position Summary AI LaunchPad is CVS Health's... ...the platform grows, we need a Senior Manager who can simultaneously... ...AI building blocks, self‑service tooling, and governance guardrails... ...Background in healthcare IT, digital health, pharmacy, or other...SeniorDigitalHourly payFull timeTemporary workLocal areaImmediate startHispanic Alliance for Career Enhancement
Oklahoma City, OK1 day ago$102.5k - $187.9k
...Integration. These service areas span across... ...growing demands of the digital landscape. Most of... ...Analysis Senior, where you will bridge... ...experience within a professional services... ...leading technology consulting or product company... ...Enabled by data, AI and advanced technology...SeniorDigitalSummer holidayFlexible hoursEY
Oklahoma City, OK3 days ago$86.5k - $142.7k
...designs, prototypes and builds modern, AI‑enabled applications and digital products. You will spend the... ...engagements in Digital Engineering Managed Services. Your key responsibilities... ...delivery responsibility. • Prior consulting or complex product delivery experience...SeniorDigitalSummer holidayFlexible hoursEY
Oklahoma City, OK2 days ago$102.5k - $187.9k
...help to build a better working world. ServiceNow Senior Consultant – IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong... ...Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself...SeniorDigitalSummer holidayWorldwideFlexible hoursErnst & Young Oman
Oklahoma City, OK1 day ago$188k - $225k
...Information Technology and digital leader. Executive Technology Services (ETS) is a... ...00 CIOs / CxOs and senior IT leaders across 8... ...to drive results. Consulting and/or CxO/CIO roles... ...technology exposure (AI, BI, ML, Digital... ...be provocative in a professional and engaging manner...SeniorDigitalLocal area$106.61k - $284.28k
...community at a time. POSITION SUMMARY The CVS Digital Developer Experience organization builds the tools and services that help developers do their best work... ..., development environments, and AI-powered coding assistance. The Senior Engineering Manager - Developer Tooling...SeniorDigitalHourly payFull timeTemporary workLocal areaHispanic Alliance for Career Enhancement
Oklahoma City, OK1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Digital AI Senior Professional Services Consultant. Be the first to apply!
Related searches
- professional services director Oklahoma City, OK
- business services director Oklahoma City, OK
- business service manager Oklahoma City, OK
- professional services manager Oklahoma City, OK
- vice president digital media Oklahoma City, OK
- digital strategy Oklahoma City, OK
- digital strategist Oklahoma City, OK
- digital media Oklahoma City, OK
- digital developer Oklahoma City, OK
- digital creative Oklahoma City, OK