CASE MANAGER

Case Manager

RHD Delaware - Behavioral Health Home (BHH)
Department: MHGH
Reports To: Program Manager
FLSA Status: Non-Exempt
Employment Type: Full-Time

Position Summary

The Case Manager is responsible for assessing participant needs, coordinating services, implementing individualized service plans, and advocating for access to community resources that support recovery, stability, and overall well-being. This role works collaboratively with participants, families, providers, and community partners to ensure high-quality, person-centered care and successful participant outcomes.

Essential Duties and Responsibilities

Participant Assessment & Service Coordination

• Assess participant needs and identify appropriate supports and resources.
• Develop, implement, and monitor individualized service plans.
• Coordinate care and services across providers, agencies, and community organizations.
• Conduct screenings, referrals, and follow-up activities to ensure service engagement.
• Support participants in achieving personal recovery, wellness, and treatment goals.

Advocacy & Resource Navigation

• Advocate for participant access to healthcare, housing, employment, transportation, benefits, and other community resources.
• Assist participants in obtaining and maintaining Medicaid, Social Security benefits, and other eligible services.
• Educate participants and families regarding available resources and support systems.

Documentation & Compliance

• Complete assessments, progress notes, service plans, and other required documentation accurately and timely.
• Maintain participant records in accordance with agency, funder, licensing, and regulatory requirements.
• Ensure compliance with confidentiality, HIPAA, and program standards.

Collaboration & Program Support

• Participate in multidisciplinary team meetings and treatment planning activities.
• Maintain productive relationships with community providers, referral sources, and stakeholders.
• Identify service gaps and communicate recommendations for program improvements.
• Support administrative and operational functions related to case management services.

Qualifications

Education

• Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field required.

Experience

• One (1) year of case management experience preferred.
• Two (2) years of experience supporting individuals with behavioral health, mental health, substance use, or recovery-related needs preferred.

Additional Requirements

• Valid driver's license and reliable transportation.
• Ability to travel within the community to conduct participant visits and coordinate services.
• Intermediate computer proficiency, including Microsoft Office applications and electronic record systems.

Competencies

• Communication and Interpersonal Skills
• Assessment and Critical Thinking
• Care Coordination and Case Management
• Participant Advocacy
• Problem Solving and Decision Making
• Collaboration and Teamwork
• Knowledge of Community Resources
• Documentation and Compliance
• Cultural Competency
• Person-Centered Service Delivery

Work Environment & Physical Requirements

• Work is performed in office, community, participant home, and provider settings.
• Frequent travel throughout the service area is required.
• Must be able to sit, stand, walk, drive, bend, reach, and climb stairs as needed.
• Ability to lift up to 50 pounds occasionally.
• Regular use of a computer, telephone, and other office equipment.

Additional Expectations

• Adhere to all organizational policies and procedures, including HIPAA, OSHA, safety, and compliance requirements.
• Attend required meetings, trainings, and professional development activities.
• Maintain professionalism, confidentiality, and sound judgment in all interactions.
• Perform other duties as assigned to support program and organizational needs.

Equal Opportunity Employer

RHD is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and participants. We celebrate diversity and are committed to fostering a culture of respect, equity, and belonging.

Keywords for ATS: Case Manager, Behavioral Health, Mental Health, Care Coordination, Service Planning, Community Resources, Participant Advocacy, Recovery Services, Medicaid, Case Management, Behavioral Health Home, Documentation, Treatment Planning, Social Services, Human Services.