Customer Service Representative 1
Assa Abloy Group
Customer Service Representative 1
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? This position will be performed onsite Monday through Friday at our manufacturing facility located in Mesquite, Texas. You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow-up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.
The Skills and Experience You Need: High School degree or GED equivalent required. Bachelor's degree or additional studies in Business, Engineering, or a related area is a plus. Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired. Previous experience within customer service within a manufacturing / production environment would be a plus. Excellent communication and time management skills. Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy. Ability to multitask and prioritize projects under tight time deadlines. Proficiency in Outlook, Excel, and Word Knowledge or exposure to ERP systems and shipping software a plus.
What we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team: Paid time off, including sick and vacation days 12 paid holidays Medical, Dental, Vision, Life and AD&D Insurance Health and flexible savings accounts subject to eligibility requirements 401(k) with company contributions Tuition Reimbursement Learning and Career Development opportunities Employee Assistance Program Employee discount and recognition programs Well-being and employee experience initiatives designed to support you throughout your career
Assa Abloy GroupVacancy posted 17 hours ago
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