Outlet Cashier

Job Summary

The Outlet Cashier supports the mission of Heart of Texas Goodwill Industries by providing courteous customer service, accurately processing customer purchases, and assisting with overall store operations. This position operates the cash register, supports merchandise recovery and display areas, assists customers, and follows store procedures to ensure an efficient, professional, and welcoming retail environment.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Customer Service & Store Support

• Greet customers as they enter the store and assist them in finding items and answering questions.
• Provide courteous and professional service at all times; bag merchandise and assist with carrying purchases to vehicles as needed.
• Answer telephones and direct calls appropriately.

Cash Handling & Register Operations

• Perform all cash register duties accurately and efficiently; count cash drawer at the beginning and end of each shift.
• Ensure two initials are included on Daily Deposit and Bank Deposit forms; follow all cashier training manual procedures and store cash-handling requirements.

Merchandise & Sales Floor Support

• Maintain a clean, organized, and customer-ready retail floor; keep merchandise orderly and presentable on the blue sales tables.
• Support table turns by helping maintain a safe, organized, and efficient shopping environment; offer shopping baskets when available.

Store Safety, Cleanliness & Security

• Maintain cleanliness of the sales floor, front-end area, entrances, and customer common areas; follow safety procedures and use required safety equipment as assigned.
• Monitor customer activity; address concerns such as unsafe behavior or safety hazards and report observations of theft, security concerns, or policy violations to management.

Organizational Support

• Follow all rules and procedures in the personnel handbook and cashier training manual; suggest improvements in workflow or operations to increase efficiency.
• Promote the mission, values, goals, and objectives of Heart of Texas Goodwill Industries; perform other duties as assigned.

Supervisory Duties

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A criminal background check is required and will be conducted in accordance with applicable law and Goodwill policy.
• This role requires the ability to communicate with customers, team members, and supervisors in a professional retail environment.
• This role requires the ability to follow basic written and verbal instructions and perform basic cash-handling and customer service duties.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

High school diploma or equivalent preferred, but all educational backgrounds considered. Up to one month of related retail, cashiering, or customer service experience preferred. Equivalent combination of education, experience, and training may be considered. Previous cash-handling or POS/register experience preferred.

Minimum Requirements

• High school diploma or equivalent preferred; all educational backgrounds considered.
• Previous cash-handling or POS/register experience preferred; equivalent combination of education and experience considered.

Knowledge, Skills, and Abilities

• Ability to provide courteous and professional customer service; operate a cash register/POS system and related store equipment.
• Ability to follow simple instructions, read basic documents and price tags, and perform basic math (addition and subtraction).
• Strong interpersonal skills; ability to work with a diverse customer base and maintain professionalism, dependability, and attention to detail in a retail environment.
• Ability to follow safety, security, cash-handling, and store operating procedures.

Core Competencies

• Customer Service Excellence
• Cash Handling & Transaction Accuracy
• Attention to Detail
• Teamwork & Cooperation
• Mission, Integrity & Accountability

• Sales Floor Support & Merchandise Recovery
• Communication & Interpersonal Skills
• Safety & Security Awareness

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Frequently stand and walk throughout the sales floor for extended periods; frequently bend, reach, stoop, twist, kneel, or crouch while assisting customers, organizing merchandise, and performing cleaning duties.
• Occasionally push, pull, lift, carry, or move merchandise, shopping baskets, supplies, and other materials weighing up to 25 pounds; heavier items should be moved with assistance or appropriate equipment.
• Operate a cash register/POS system, scanner, telephone, and other standard retail equipment; use hands and fingers to perform cash handling and keyboard duties.
• Communicate effectively with customers, team members, and supervisors in a fast-paced retail environment; read and interpret price tags, receipts, register screens, and store-related documents.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position operates in a retail store environment with frequent interaction with customers, donors, team members, and supervisors. Noise levels may range from quiet to moderately noisy. Occasional exposure to dust, lint, animal hair, outdoor weather conditions near entrances or donation areas, and standard cleaning supplies or store equipment may occur. Safety equipment may be required based on assigned tasks.

Discrimination Reports


It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.


Point of Contact: Compliance Officer 1700 S New Road, Waco TX 76711 View phone number on click.appcast.io View email address on click.appcast.io