Customer Support Services $20.00-$22.00/hr Missoula, Montana

Customer Support Services Team Member

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. Our Total Rewards Package Includes:

• Medical, Dental, Vision, Voluntary Life, and Disability Insurance
• Company Paid Life Insurance
• Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
• 6 Paid Holidays
• Company Smart Phone, and other equipment as needed are provided to each employee
• 401(k) plan
• Paid hands-on training
• Annual reviews with the potential for increases

Roles & Responsibilities:

• Taking Customer Service and Driver's Hotline calls
• Scheduling appointments for meter inspections
• Enter and dispatch damages and emergency call outs
• Review after hours call log
• Audit to ensure accurate billing defined per contract
• Meet weekly/monthly invoicing deadlines
• Assist in damage report compilation and submission
• Respond to questions and requests from damage representatives and field personnel
• Provide support for other departments as needed
• Other duties as assigned

Qualifications:

• High school diploma or equivalent education
• Previous Customer Support Services/Invoicing experience
• Attention to detail & a customer service mindset required
• Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
• Exhibit polite and professional communications
• Problem solving/analytical
• Self-starter
• Dependable
• Good time management
• Adaptable
• Be a team player

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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