Prospect Baggage Claims Agent - CLT

General information

Job Title

Prospect Baggage Claims Agent - CLT

Date

Thursday, July 9, 2026

Entity

Prospect International Airport Services

State

North Carolina

City

Charlotte

Base Pay Rate:

$ 17.00

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift, Overnight shift, P.M. shift

Requirements and Description

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Summary:
Responsible for the handling incoming and outgoing passengers’ baggage and promptly addressing any related concerns.

Benefits:

* Competitive pay with daily access to earned wages.
* Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.
* Voluntary Additional Coverages: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.
* Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.
* Exclusive Travel Discounts
* ID90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more!
* Concur - Discounted cars and hotels
* Tuition Discount with Purdue Global.

Job Duties:

* Assist passengers with baggage pick-up, loading, unloading, and resolve issues with their delayed, lost, or damaged items.
* Set up conveyances to sort and distribute incoming bags.
* Scan and ensure, correct tagging and loading of each bag.
* Forward and receive bags to and from TSA.
* Take care of the safety scanner and other equipment.
* Adhere to all safety procedures and policies.
* Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
* Complete work in a safe and secure manner, following company safety and operational standards
* Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.Complete work in a safe and secure manner, following company safety and operational standards
* Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

* High School diploma or GED.
* Must be at least 18 years of age.
* Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:

* Must be able to constantly lift and carry up to and more than 70 lbs, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, and bend. Should be able to climb or crawl frequently.

Working conditions:

* Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
* Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."