RN Patient Navigator

Department CC017704 MS Cancer Center Clinical Support Job Description Summary Position Responsibilities Conduct pre-operative and pre-procedure patient check-ins to review instructions, answer questions, and address concerns about symptoms and expected outcomes. Perform post-operative and post-procedure follow-ups to monitor patient recovery, symptom management, and adherence to care plan Oversee the preparation and follow-up processes for patients undergoing surgery or procedures, ensuring all relevant patient information and supplies are in place for both pre- and post-care phases. Coordinate and ensure appropriate home healthcare services are arranged, including nursing visits, physical therapy, and necessary durable medical equipment. Assess patients' needs for post-operative supplies (e.g., wound care, mobility aids) and assist in timely procurement. Serve as a liaison between patients, families, and the multidisciplinary care team to facilitate communication and continuity of care. Participate in quality improvement initiatives and team meetings to optimize patient outcomes and navigation processes Provide patient education to assist with informed decision making, improve timeliness of care, and multidisciplinary care processes. Work closely with the department Director, Physicians, and APPs to ensure team goals are met, monitor compliance with established protocols, and report progress regularly. Document patient interactions and care coordination efforts accurately in the electronic medical record system. Facilitate timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and promote continuity of care. Manage complex patient cases by providing individualized navigation support and collaborating with supervisors to develop solutions for challenging situations Communicate care strategies and updates to the navigation team, aligning efforts to meet departmental goals and patient care standards. Adhere strictly to patient safety and confidentiality standards, including compliance with HIPAA and organizational policies. Support organizational unplanned concerns as assigned and report/resolve potential delays of planned surgery. Perform other duties as assigned by supervisor to support patient care services. Qualifications License/Registration/Certification: Current RN Licensure in State of Florida. BLS and CPR required. Education: Graduated from an accredited school of nursing. BSN preferred. Experience: 3 - 5 years experience in patient/healthcare relations or human services field (e.g. nursing, teaching, counseling) or equivalent combination of education and experience required. Benefits Health benefits Life insurance Long-term disability coverage Healthcare spending accounts Retirement plan Paid time off Pet Insurance Tuition reimbursement Employee assistance program Wellness program On-site housing for select positions and more! #J-18808-Ljbffr Mount Sinai Medical Center