Senior Salesforce Administrator

Job Overview The Senior Salesforce Administrator is responsible for the administration, configuration, installation, and ongoing optimization of the Salesforce platform at an enterprise level. This role supports a Salesforce ecosystem including CRM and Education Cloud, and plays a key role in governance, release management, and user adoption. Key Responsibilities Administer and maintain Salesforce across CRM and Education Cloud environments, configuring objects, fields, page layouts, validation rules, flows, and automation; manage user access, roles, profiles, permission sets, and data security. Ensure platform stability, scalability, and alignment with enterprise architecture. Lead data quality initiatives through audits, reporting, and automation, and manage data imports/exports and deduplication processes (e.g., Data Loader, DemandTools). Monitor storage, capacity, and system performance. Define, build, and maintain reports and dashboards to support operational and strategic decision‑making; partner with stakeholders to identify KPIs and reporting requirements; leverage analytics to drive data‑informed improvements. Manage deployments across environments and support release management processes. Participate in and contribute to Salesforce governance structure and roadmap planning. Stay current with Salesforce releases, proactively assess impact, and communicate upcoming changes, features, and enhancements across the organization. Research, recommend, and manage AppExchange solutions. Support integrations with third‑party systems and vendor tools. Provide day‑to‑day support for Salesforce users and systems, including onboarding, enablement, and adoption initiatives to ensure a consistent user experience across all departments. Work closely with business analysts, developers, QA, product owners, and business teams in an Agile environment; participate in sprint planning, backlog refinement, and other Agile ceremonies. Assume additional responsibilities as required. Qualifications BA/BS degree (or equivalent experience and certification). At least 10 years of experience as a system administrator, with at least 4 years within a Salesforce environment. Must have Salesforce Certified Administrator certification. Extensive system administration experience in all functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, case management, and capacity and storage management of an enterprise platform. Experience working in Agile Development Methodology and using project management tools like JIRA. Exposure to Salesforce apps such as Conga, Demand Tools, and Form Builder. Experience administering enterprise CRM systems, managing projects, and leading process improvements. Strong problem‑solving and troubleshooting skills. Ability to learn new systems quickly, work one‑on‑one with customers at all levels, deliver end‑user training, and create documentation and training materials. Strong understanding of standard Salesforce objects and best practices, reports, workflow rules, approval processes, validation rules, record types, and page layouts. Enterprise perspective to solution design, ability to envision new methods, embrace change, and pursue continuous improvement. Work Environment & Hours Possible nights and/or weekend work during deployments. Requires onsite work a minimum of three days per week, with the on‑campus requirement subject to modification based on organizational need. Compensation & Benefits Exempt position with a pay range of $115,184 – $127,982, plus potential bonuses based on performance and budget. Full‑time employees working at least 28 hours per week are eligible for a comprehensive benefits package including medical, dental, vision, group life and long‑term disability insurance, business travel accident insurance, and mental health benefits. Time off includes 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. Retirement benefits include participation in a 403(b) plan with mandatory employee contributions and a 4:1 employer match. Additional benefits include wellbeing programs, virtual fitness platform, and employee assistance program. #J-18808-Ljbffr